Monday, February 27

7:15 a.m. – 8:00 a.m.
Breakfast

8:00 a.m. – 9:00 a.m.
Welcome and Keynote Speaker

Ari Weinzweig
CEO and Co–founder
Zingerman’s

9:15 a.m. – 10:15 a.m.
Refreshment Break/Product Demos
(Exhibit Hall)

10:15 a.m. –11:15 a.m.
Session A1: Customization is Critical in Deployment
Presenter: Gary Jing
Session A2: A Lean Approach to Improving Service Call Center Performance
Presenter: Shaveta Datta
Session A3: Empower Your Staff to Eliminate the Eight Wastes Everyday
Presenter: Chuck Aubrey
Session A4: Using the Voice of Multiple Types of Customers to Drive Quality
Presenters: John Goodman, John Adamo
Session A5: Sustaining Lean – Ensure Your Effort Is Not the Next Flavor of the Month
Presenter: Robert Petruska
Session A6: Overcoming Challenges of Lean Deployment in Healthcare Systems – Proven Strategies
Presenter: Javaid Cheema
Session A7: Platinum Sponsor Session - Risk-Based Decision Making in Continuous Improvement: The Right Technology at the Right Time
Presenter: Fred Ciochetto

10:15 a.m. – 12:30 p.m.
Concurrent Workshop 1
Sustainable PowerPoint–Free Lean Six Sigma Training
Presenters: Dale Schattenkirk and Bonita Matushewski

11:30 a.m. – 12:30 p.m.
Session B1: Lean Tools Application in a Business Management System
Presenter: Forrest Breyfogle
Session B2: How to “Lean” your Documentation in Five Days or Less
Presenter: Vic Nanda
Session B3: Practical Experimental Design
Presenter: Beverly Daniels
Session B4: Data in the Abstract Has Little Value
Presenter: Brandon Theiss
Session B5: Using the Explosive Power of C4
Presenter: J.R. McGee
Session B6: Maintaining the Progress – What Happens After the Event Week?
Presenter: Sandra Miller

12:30 p.m. – 1:45 p.m.
Lunch

2:00 p.m. – 3:00 p.m.
Session C1: Making Positive Outcomes in Accountability
Presenters: Beth Rambo and Peter Kaprielyan
Workshop C2: How to Mentor LSS Belts to Accelerate Organizational Results
Part 1 of 2 (Continued during Workshop D2)
Presenter: Michael Levy
Session C3: Healthcare “Kaizen”: Daily Continuous Improvement
Presenter: Mark Graban
Session C4: Experimenting with Continuous and Categorical Factors
Presenter: Steve Bailey
Session C5: Lean Handbook Journey
Presenter: Anthony Manos
Session C6: Six Sigma “Extreme Makeover: Corporate Edition”
Presenters: Pat Damrow and Brad Zylstra

3:00 p.m. – 3:30 p.m.
Break

2:00 p.m. – 4:30 p.m.
Concurrent Workshop 2
ASQ Lean Certification Café Dialogue
Presenters: Kiami Rogers and Frank Murdock

3:30 p.m. – 4:30 p.m.
Session D1: Using Monte Carlo Simulations in a Value Stream Mapping Process
Presenter: Robin Sokoloski
Workshop D2: How to Mentor LSS Belts to Accelerate Organizational Results
Part 2 of 2 (Continued from Workshop C2)
Presenter: Michael Levy
Session D3: Building and Revitalizing a Sustainable Lean Capability in an Already Successful Organization
Presenters: James Zurn and Roland Cavanagh
Session D4: Eight Keys to Making Sure Your DOE Isn’t D.O.A.
Presenter: Louis Johnson
Session D5: Enhancing your LSS Facilitation Toolbox with Senge’s Fifth Discipline
Presenter: Scott Rutherford
Session D6: Execution: The Key to Six Sigma Success
Presenters: Jerry Mairani and Andrew Winter

4:45 p.m. – 5:30 p.m.
Keynote Speaker

5:30 p.m. – 7:00 p.m.
Conference Networking Reception

Chat with the conference sponsors and meet with other conference attendees and share what you learned on your first day at the 2012 Lean and Six Sigma Conference. You will also have the chance to win a free registration to the 2013 Lean and Six Sigma Conference courtesy of the ASQ Six Sigma Forum.