Healthcare

10:15 a.m. – 11:15 a.m.
Session A5: Sustaining Lean – Ensure Your Effort Is Not the Next Flavor of the Month
Presenter: Robert Petruska
Session A6: Overcoming Challenges of Lean Deployment in Healthcare Systems – Proven Strategies
Presenter: Javaid Cheema

11:30 a.m. – 12:30 p.m.
Session B2: How to “Lean” your Documentation in Five Days or Less
Presenter: Vic Nanda

2:00 p.m. – 3:00 p.m.
Session C3: “Kaizen”: Daily Continuous Improvement
Presenter: Mark Graban
Session C5: Lean Handbook Journey
Presenter: Anthony Manos

9:15 a.m. – 10:15 a.m.
Session E1: Transforming the ED Patient Experience: Building in Change
Presenters: Kristin Kadera and John Rossi

11:00 a.m. – Noon
Concurrent Sessions
Session F4: DoE for Service Processes: Benefits and Challenges
Presenters: Jiju Antony and Larry Smith

2:45 p.m. – 3:45 p.m.
Session H1: The Morph of Healthcare Facility Design Using Lean
Presenter: Cindy Jimmerson
Session H2: Operational Excellence with a “Human Face” in a BPO
Presenter: Viswanathan Balasubramanian
Session H6: LEAN Value Stream Mapping in the Ear–Nose–Throat Practice
Presenters: Dustin Kuchera and Kassandra Young