Author, Consultant, and Vice President of Speaking and Training
The Culture Works
Scott Christopher is author of the best-selling People People: Who They Are, Why They Win and How To Become One; The Levity Effect: Why It Pays to Lighten Up, and contributing author of The Daily Carrot Principle and A Carrot A Day.
He has appeared on NBC’s“Today Show,” Fox Business Channel, CNBC, National Public Radio, BBC and has been quoted in the New York Times, Washington Post, Boston Globe, New York Post, Newsweek, Economist magazine, Ladies Home Journal, and many other publications.
As VP of speaking and training at The Culture Works and a consultant on strengthening work culture with recognition and fun, Christopher has circled the globe entertaining and motivating thousands of audiences from senior leader retreats to all-staff meetings. Applicable to all audiences in any industry, his unforgettable messages and off-the-cuff humor illustrate firsthand how levity, humor, and becoming a “people person” enrich lives at work and at home.
In his rare spare time, Christopher is a television host, emcee, and actor, appearing on network television in “Granite Flats,” “Everwood,” “Touched by an Angel,” and inDisney Channel movies.
Christopher has a master’s degree in HR management from the University of Connecticut, and while an undergraduate at Brigham Young University, he was honored with the United States' most prestigious acting scholarship, theIrene Ryan Award, at the Kennedy Center in Washington, D.C.
President and Chief Executive Officer
Saskatoon Health Region
Dan Florizone is president and CEO of Saskatoon Health Region. Raised in Prince Albert, Saskatchewan, Canada, he earned a bachelor’s degree in commerce (with honors in healthcare administration) from the University of Saskatchewan and an MBA from the University of Regina.
Florizone has 25 years of healthcare experience and served as Saskatchewan deputy health minister (2008–2013), CEO of the Five Hills Health Region (2003– 2008), CEO of Moose Jaw-Thunder Creek Health District, the South-East Health District (Estevan and area), CEO of Canora-Invermay-Norquay, and CEO of Wilkie Union Hospital. He has also been chair of Saskatchewan’s Health Quality Council and served on the board of the Canadian Patient Safety Institute and Mental Health Commission of Canada.
During his career Florizone led the consolidation of multiple organizations into a single health district and the reformulation of districts into the current region-based structure. His work surrounding patient- and family-centered care established the blueprint for provincial healthcare transformation, including the introduction of the lean-based Saskatchewan Health Care Management System and the launch of the Saskatchewan Surgical Initiative, an aggressive waitlist reduction initiative focusing on quality care and patient safety.
Most recently Florizone was Saskatchewan’s deputy minister of education—where he also introduced lean management across education and government—and deputy minister responsible for lean. He is currently a Fellow with the Johnson-Shoyama Graduate School of Public Policy.
In 2008 Florizone received the Institute of Public Administration of Canada-Saskatchewan Lieutenant Governor’s Gold Medal Award, and in 2011, the Excellence through Evidence Award from the Canadian Foundation for Healthcare Improvement (CFHI). He is nearing the completion of his lean leader certification.
Social Scientist Specializing in Organizational Change
David Maxfield is a New York Times best-selling author, keynote speaker, and leading social scientist for organizational change. For 30 years he has delivered engaging keynotes at prestigious venues including Stanford and Georgetown Universities. His work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500. Maxfield has spoken in front of more than 500 audiences from small leadership retreats to large keynote events at organizations including: Stanford University, Georgetown University, American Association of Critical-Care Nurses, and National Association of Children’s Hospitals. He is the co-author of three New York Times best sellers: Influencer, Crucial Accountability, and Change Anything. Articles resulting from his research have been published in many notable and peer-reviewed journals including the MIT Sloan Management Review, where his article “How to Have Influence” was named the Change Management Article of the Year.
For the past 30 years Maxfield has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he focused on human behavior—the underlying written and unwritten rules that shape what employees do every day.
A protégé of psychologist Albert Bandura, Maxfield’s internationally published research led to the development of his three books and three award-winning training solutions of the same titles. These tools have helped more than 1 million people and 300 of the Fortune 500 companies change human behavior. A respected academic, Maxfield has taught at Stanford University and the Marriott School of Management at Brigham Young University. He is the recipient of the Motorola University’s Distinguished Teaching Award and Stanford University’s Dean’s Award for Innovative Industrial Education.
John Timmerman, Ph.D.
Senior Strategist, Customer Experience and Innovation
John Timmerman, Ph.D., Gallup’s senior strategist in customer experience and innovation, is a renowned expert in creating outstanding customer experiences by building and integrating business cultures, systems, and technologies. Prior to joining Gallup, he served as the vice president of operations and quality for The Ritz-Carlton Hotel Company, and most recently served as the global vice president of guest experience and rooms operations for Marriott’s portfolio of 18 brands and more than 3,700 hotels worldwide.
A recognized thought leader in the science of service, Timmerman has presented hundreds of lectures and consultations worldwide on designing customer-centric organizations across a diverse range of industries. He also enjoys developing new leaders by serving as an adjunct professor at the University of Delaware. Timmerman is past chair of ASQ, which serves more than 70,000 quality professionals in 140 countries, and he is a a former senior examiner for the Malcolm Baldrige National Quality Award.
Timmerman received his bachelor’s degree in hotel, restaurant, and institutional management with honors from the University of Delaware and his master’s degree in service leadership and innovation from the Rochester Institute of Technology. He received his doctorate in hospitality management from Iowa State University. Prior to starting his career in the hospitality industry, he served in the U.S. Marine Corps as a 2nd Force Reconnaissance Marine