Lean

10:15 a.m. – 11:15 a.m.
Session A2: A Lean Approach to Improving Service Call Center Performance
Presenter: Shaveta Datta
Session A3: Empower Your Staff to Eliminate the Eight Wastes Everyday
Presenter: Chuck Aubrey
Session A5: Sustaining Lean – Ensure Your Effort Is Not the Next Flavor of the Month
Presenter: Robert Petruska

11:30 a.m. – 12:30 p.m.
Session B1: Lean Tools Application in a Business Management System
Presenter: Forrest Breyfogle
Session B2: How to “Lean” your Documentation in Five Days or Less
Presenter: Vic Nanda

2:00 p.m. – 3:00 p.m.
Session C3: Healthcare “Kaizen”: Daily Continuous Improvement
Presenter: Mark Graban
Session C5: Lean Handbook Journey
Presenter: Anthony Manos

3:30 p.m. – 4:30 p.m.
Session D1: Using Monte Carlo Simulations in a Value Stream Mapping Process
Presenter: Robin Sokoloski
Session D3: Building and Revitalizing a Sustainable Lean Capability in an Already Successful Organization
Presenters: James Zurn and Roland Cavanagh

9:15 a.m. – 10:15 a.m.
Session E1: Transforming the ED Patient Experience: Building in Change
Presenters: Kristin Kinney and John Rossi
Session E3: Using the Voice of the Customer in the Application of Lean
Presenter: Frank Murdock
Session E4: A3 Problem Solving - The Missing Link in Many Lean Transformations
Presenter: Mike Osterling
Session E5: The Lean CEO
Presenters: Larry Stern and Terra Vanzant–Stern

1:30 p.m. – 2:30 p.m.
Session G1: Human Aspect of Lean Manufacturing–Improve Productivity and Reduce Injury 50–90%
Presenter: Barry Carlin
Session G3: Mistake Proofing, Beyond the FMEA
Presenter: Jack Pritchard

2:45 p.m. – 3:45 p.m.
Session H1: The Morph of Healthcare Facility Design Using Lean
Presenter: Cindy Jimmerson
Session H3: The Cultural Challenges of Sustaining Lean in a Low Volume/High Mix Environment
Presenter: Markus Reiter
Session H6: LEAN Value Stream Mapping in the Ear-Nose-Throat Practice
Presenters: Dustin Kuchera and Kassandra Young