Lean and Lean Six Sigma

10:15 a.m. – 11:15 a.m.
Session A4: Using the Voice of Multiple Types of Customers to Drive Quality
Presenters: John Goodman, John Adamo
Session A6: Overcoming Challenges of Lean Deployment in Healthcare Systems – Proven Strategies
Presenter: Javaid Cheema

2:00 p.m. – 3:00 p.m.
Session C1: Making Positive Outcomes in Accountability
Presenters: Beth Rambo and Peter Kaprielyan

11:00 a.m. – Noon
Session F5: Resetting an Organization: Using Value Streams and Process Maps to Realign Your Employees and Job Functions
Presenters: Julie Miller and Laurie Douglas

1:30 p.m. – 2:30 p.m.
Session G4: Modeling and Simulation for Lean and Six Sigma
Presenter: William Robinson

2:45 p.m. – 3:45 p.m.
Session H2: Operational Excellence with a “Human Face” in a BPO
Presenter: Viswanathan Balasubramanian