Basic Level

10:15 a.m. – 11:15 a.m.
Session A2: A Lean Approach to Improving Service Call Center Performance
Presenter: Shaveta Datta
Session A5: Sustaining Lean – Ensure Your Effort Is Not the Next Flavor of the Month
Presenter: Robert Petruska

11:30 a.m. – 12:30 p.m.
Session B2: How to “Lean” your Documentation in Five Days or Less
Presenter: Vic Nanda
Session B4: Data in the Abstract Has Little Value
Presenter: Brandon Theiss

2:00 p.m. – 3:00 p.m.
Session C3: Healthcare “Kaizen”: Daily Continuous Improvement
Presenter: Mark Graban
Session C5: Lean Handbook Journey
Presenter: Anthony Manos
Session C6: Six Sigma “Extreme Makeover: Corporate Edition”
Presenters: Pat Damrow and Brad Zylstra

2:00 p.m. – 4:30 p.m.
Concurrent Workshop 2
ASQ Lean Certification Café Dialogue
Presenters: Kiami Rogers and Frank Murdock

3:30 p.m. – 4:30 p.m.
Session D3: Building and Revitalizing a Sustainable Lean Capability in an Already Successful Organization
Presenters: James Zurn and Roland Cavanagh
Session D6: Execution: The Key to Six Sigma Success
Presenters: Jerry Mairani and Andrew Winter

9:15 a.m. – 10:15 a.m.
Session E3: Using the Voice of the Customer in the Application of Lean
Presenter: Frank Murdock

11:00 a.m. – noon
Session F3: How Kaizen Powered by Simple Process Mapping Can Transform Government Processes
Presenter: Chad A. Smith
Session F5: Resetting an Organization: Using Value Streams and Process Maps to Realign Your Employees and Job Functions
Presenters: Julie Miller and Laurie Douglas

1:30 p.m. – 2:30 p.m.
Session G6: DMAIC and Reducing Training Expenses – By a Lot!
Presenter: J.d. Marhevko

1:30 p.m. – 4:00 p.m.
Concurrent Workshop 4
ASQ LSS 2012 Minitab Workshop
Presenters: Lou Johnson, Paul Sheehy, and Dr. Terry Ziemer.

2:45 p.m. – 3:45 p.m.
Concurrent Sessions
Session H2: Operational Excellence with a “Human Face” in a BPO
Presenter: Viswanathan Balasubramanian
Session H3: The Cultural Challenges of Sustaining Lean in a Low Volume/High Mix Environment
Presenter: Markus Reiter