10:15 a.m. – 11:15 a.m.
Session A5: Sustaining Lean – Ensure Your Effort Is Not the Next Flavor of the Month
Presenter: Robert Petruska
Session A6: Overcoming Challenges of Lean Deployment in Healthcare Systems – Proven Strategies
Presenter: Javaid Cheema
11:00 a.m. – Noon
Session F1: Six Sigma for Sustainability: Green Lean Six Sigma
Presenter: Harriet Nembhard and Lou Johnson
Session F4: DoE for Service Processes: Benefits and Challenges
Presenters: Jiju Antony and Larry Smith
2:45 p.m. – 3:45 p.m.
Session H2: Operational Excellence with a “Human Face” in a BPO
Presenter: Viswanathan Balasubramanian