10:15 a.m. – 11:15 a.m.
A1: Value Stream Maps from the Customer’s Viewpoint
A4: Recipe For Lean
A5: Arming Your Workforce to be Drivers of Change: Creating a Culture of Continuous Improvement through a Lean Practitioner Model
11:30 a.m. – 12:30 p.m.
B2: Service Excellence in Action: Applying Real World Examples
B3: How to Provide Value More Quickly to your Customers
B4: Growing Up ‘Lean’ in a Children’s Hospital
2:00 p.m. – 3:00 p.m.
C2: Applying Lean Practically: A Manufacturing Review Where Things Get Done!
Presenter: Patrick Waite
C3: White Collar Lean - Kaizen Events for the Office
Presenter: Mike Osterling
C5: Sample Size of One: Quality/Lean Tools and Autism
Presenter: Jd Marhevko
3:30 p.m. – 4:30 p.m.
D3: Attack and Relieve Your Healthcare Pain
Presenters: Terri Lawrence and Rick Battyee
D5: Increase Velocity of your Continuous Improvement Program through Value Stream Mapping
Presenters: Carla Howard and Anthony Castrillo
9:15 a.m. – 10:15 a.m.
E1: ASQ Lean Certification Café Dialogue
Presenters: Kiami Rogers and Frank Murdock
E3: Gauging Readiness for Lean
Presenter: Deb Oliver
E4: Got Metrics? Got Financial Analysis? Here’s How!
Presenters: Scott Archibald and Kathy Perry
11:00 a.m. – Noon
F2: Developing Prediction Models With Continuous and Categorical Factors
Presenter: Steve Bailey, DuPont
F3: Lean Works in the Good Times and Bad Times
Presenter: Douglas Anton
F4: A Lean Journey — Practical Advice for Changing a Culture from the Middle
Presenters: Beth Reid and David Hicks
1:30 p.m. – 2:30 p.m.
G2: Developing A Lean Healthcare Business Model Using Strategic A3 Thinking
Presenter: Javaid Cheema
G3: Implementing A3: Methods that Support Continuous Improvement
Presenters: Christine Dicken and Jim Godfrey
G5: The Guerrilla Manager — Leading Lean from Below
Presenter: Paul Yandell
2:45 p.m. – 3:45 p.m.
H5: Toyota’s Annual Planning Process
Presenter: Hank Czarnecki