10:15 a.m. – 11:15 a.m.
A2: Personas Capture Voice of the Customer Insight
A3: Launching LSS in a Mid-Sized Hospital: Lessons
2:00 p.m. – 3:00 p.m.
C1: Lean Six Sigma: Beyond the Project-Business Metrics Pull for Improvement Projects
Presenter: Forrest Breyfogle
C4: Building Engaged Teams Upon Lean Six Sigma
Presenters: Charles (Dodd) Starbird and Roland Cavanagh
C6: Nonstandard Gauge R & R in Chromatography Column Manufacturing at Restek
Presenter: Lou Johnson
3:30 p.m. – 4:30 p.m.
D2: Six Sigma for Crisis Management: Excellence in Recovery
Presenter: Richard Share
D4: Growing Six Sigma without Sacrificing Requirements
Presenter: LCDR Cindy Butler
9:15 a.m. – 10:15 a.m.
E2: Using DMAIC to Streamline Emergency Room Admissions
Presenters: Noah Stromer and Rhonda Foster
E6: Using Non-Traditional Tools for the Soft Stuff
Presenter: Sandra Miller
11:00 a.m. – Noon
F2: Developing Prediction Models With Continuous and Categorical Factors
Presenter: Steve Bailey, DuPont
F5: Prediction Markets Yield Better Projects
Presenters: Don Johnston and Bonnie Hauge
F6: Enhancing Lean Six Sigma With TRIZ-Based Innovation
Presenters: Larry Smith and Jiju Antony
2:45 p.m. – 3:45 p.m.
H1: DFSS and QbD (Quality by Design) — Companions for Improving Quality
Presenter: Timothy Blackburn
H2: Integrating LSS in Customer’s Value Paths
Presenters: Shivaprasad Basavanna and Alan Shaw
H3: Improving the Availability of Phone Numbers for Patient Outreach
Presenter: Carol Barnhart
H6: Customer Churn Defined by Control Chart
Presenter: Xiaoqun (Crystal) Shi