10:15 a.m. – 11:15 a.m.
A6: Strategic Error Proofing
3:30 p.m. – 4:30 p.m.
D1: Using the Voice of Multiple Customers (VOC) to Drive Quality and Being Easy to Do Business With
D6: Hoshin Promotion — Demystifying the X-matrix
9:15 a.m. – 10:15 a.m.
E5: Making It Stick: A Four-Step Process for Creating Sustainable Change
Presenter: Karen Martin
1:30 p.m. – 2:30 p.m.
G4: Why We Do What We Do: The Science That Makes Change Stick
Presenter: Doug Thomson
G6: A Scientific Approach to Determining Root Cause
Presenter: Beverly Daniels
2:45 p.m. – 3:45 p.m.
H4: Creating a High Performance Culture
Presenter: Ron Wince