10:15 a.m. – 11:15 a.m.
A2: Personas Capture Voice of the Customer Insight
A3: Launching LSS in a Mid-Sized Hospital: Lessons
A6: Strategic Error Proofing
11:30 a.m. – 12:30 p.m.
B1: Using Lean Six Sigma to Improve ED Operations
B3: How to Provide Value More Quickly to your Customers
B4: Growing Up ‘Lean’ in a Children’s Hospital
B5: Creating a Culture of CPI/LSS in the Marine Corps
B6: How to Develop Training Material
2:00 p.m. – 3:00 p.m.
C3: White Collar Lean - Kaizen Events for the Office
Presenter: Mike Osterling
C4: Building Engaged Teams Upon Lean Six Sigma
Presenters: Charles (Dodd) Starbird and Roland Cavanagh
C5: Sample Size of One: Quality/Lean Tools and Autism
Presenter: Jd Marhevko
3:30 p.m. – 4:30 p.m.
D1: Using the Voice of Multiple Customers (VOC) to Drive Quality and Being Easy to Do Business With
Presenter: John Goodman and John Adamo
D2: Six Sigma for Crisis Management: Excellence in Recovery
Presenter: Richard Share
D6: Hoshin Promotion — Demystifying the X-matrix
Presenter: Anthony Manos
9:15 a.m. – 10:15 a.m.
E2: Using DMAIC to Streamline Emergency Room Admissions
Presenters: Noah Stromer and Rhonda Foster
E5: Making It Stick: A Four-Step Process for Creating Sustainable Change
Presenter: Karen Martin
E6: Using Non-Traditional Tools for the Soft Stuff
Presenter: Sandra Miller
11:00 a.m. – Noon
F2: Developing Prediction Models With Continuous and Categorical Factors
Presenter: Steve Bailey, DuPont
F3: Lean Works in the Good Times and Bad Times
Presenter: Douglas Anton
F4: A Lean Journey — Practical Advice for Changing a Culture from the Middle
Presenters: Beth Reid and David Hicks
1:30 p.m. – 2:30 p.m.
G3: Implementing A3: Methods that Support Continuous Improvement
Presenters: Christine Dicken and Jim Godfrey
2:45 p.m. – 3:45 p.m.
H1: DFSS and QbD (Quality by Design) — Companions for Improving Quality
Presenter: Timothy Blackburn
H2: Integrating LSS in Customer’s Value Paths
Presenters: Shivaprasad Basavanna and Alan Shaw
H3: Improving the Availability of Phone Numbers for Patient Outreach
Presenter: Carol Barnhart
H6: Customer Churn Defined by Control Chart
Presenter: Xiaoqun (Crystal) Shi