ASQ requests that all speakers submit material for the proceedings.
This electronic publication contains materials submitted at the time of production.
Opening Keynote — Brett Browchuk (PDF, 195 KB)
A1
Effectively Integrating Lean Six Sigma Into an Organizational Culture (PDF, 1.25 MB)
Wendy Novicoff — Creative Healthcare / University of Virginia
A2
Future Sigma: The Next Generation of DFLSS: The Probabilistic Technology Component
(continues through B2)
Mohammed Khalessi — Prediction Probe, Inc.
Robert Kuper — US Navy
A3
Metrics-Based Process Mapping: The Key to Improving Office and Service Processes (PDF, 1 MB)
Karen Martin — Karen Martin and Associates
A4
Pollution Prevention through the Application of Six Sigma and Lean (PDF, 251 KB)
Jonathan Jacoby — Afton Chemical
A5
Setting Goals With Lean Thinking (PDF, 4.7 MB)
Chris Anderson — Bizmanualz, Inc.
A6
Transformational Lean In Accounts Receivables (PDF, 460 KB)
Jaime Villafuerte — Stanley Works
B1
Leveraging Performance Improvement to Transform an Organization (PDF, 842 KB)
Doug Sears — Bon Secours Health System
B2
Future Sigma: The Next Generation of DFLSS: The Axiomatic Design Component (PDF, 1.71 MB)
(continuation of A2)
Basem El-Haik — Six Sigma Professionals, Inc.
Paul Chiodo — Technology and Management International, LLC.
Future Sigma: The Next Generation of DFLSS: Technology and Product Development Process Integration (PDF, 1.71 MB)
Clyde Creveling — Product Development Systems & Solutions
Kevin Hayes — Armament System Integration Center
B3
Be Your Own Champion (PDF, 93 KB)
Jack West — Six Sigma Adventures
B4
Achieving Social Responsibility Through Lean Enterprise (PDF, 265 KB)
Chad Vincent — Baxter Healthcare
B5
Improving Knowledge Work: Organizing Around Flow (PDF, 534 KB)
Robert Demelio — The Bottom Line Group
B6
Past, Present, and Future of Six Sigma at Presrite Corporation (PDF, 7.42 MB)
Phillip Diemer & Gary Davis — Presrite Corporation
C1
Speaking the Language of Senior Leaders: Achieving Strategic Relevance in Your Organization (PDF, 1 MB)
Greg Butler & Chip Caldwell — Chip Caldwell & Associates
C2
Leading Lean Six Sigma Organizations (PDF, 997 KB)
Thomas Pyzdek — The Pyzdek Institute
C3
Modeling Improvements With Queuing Models (PDF, 808 KB)
Steve Johnson & Patricia Macholan — Quest Diagnostics, INC.
C4
Alcon ITC: A 15-Year Journey of Lean Implementation (PDF, 2.03 MB)
Butch Yellot & Jay LaRosa — Alcon Laboratories
C5
Project Success: Going Back to Six Sigma Basics at Corning, Incorporated (PDF, 1.16 MB)
Lou Johnson — Minitab, Inc.
Dave Brockway — Corning, Inc.
C6
Introduction to A3 Problem Solving (PDF, 991 KB)
Tony Manos — Profero, Inc.
D1
Keeping the Seats Cold Through Outpatient Flow Management (PDF, 495 KB)
Roger Noble & Jean Tauber — Shriners Hospitals for Children
D2
The Six Sigma Remedy to the Weakest Link in Organizational Performance (PDF, 1.29 MB)
Rob Reul — Isometric Solutions
Leo Wright — JMP
D3
Measuring LSS Program Deployment (PDF, 1.75 MB)
Michele Burk — Navy Region Northwest (U.S. Navy)
Deborah Hopen — Premier Performance Network
D4
Enterprise Lean Six Sigma Metrics and Project Selection (PDF, 849 KB)
Forrest Breyfogle — Smarter Solutions, Inc.
D5
Beyond Cost of Quality to Cost of Effectiveness (PDF, 214 KB)
Russ Russo — The Six Sigma Coach, LLC
D6
Lean Enterprise Division Networking Session (PDF, 9 KB)
Wayne Paupst & Robert Johnson — ASQ Lean Enterprise Division
Closing Keynote — Jason Gerros (PDF, 421 KB)
E1
Applying Lean Six Sigma in Nontraditional, Transactional Environments (PDF, 340 KB)
John Watson — CIGNA Corporation
E2
Latest Trends in Lean Six Sigma for Financial Services (PDF, 355 KB)
Mike Nichols — Nichols Quality Associates
E3
Non-normal Capability Metrics (PDF, 2.76 MB)
Andy Sleeper — Successful Statistics LLC
E4
Lean Magic (PDF, 170 KB)
Kam Gupta — Continuous Improvement Technology, Inc.
Wendy Gomez — Danmer, Inc.
E5
Lean System for Managing (PDF, 1.18 MB)
Robert Burke — Value Innovation Partners, Ltd
E6
The Process Diagram, A Key Tool for Process Thinking (PDF, 10.52 MB)
Frank Murdock — Kolbalt Partners LLC
F1
Reducing Patient Risk From Prescription Errors (PDF, 621 KB)
Jonathon Andell — Creative Healthcare
Michael O’Dell, M.D. — North Mississippi Medical Center
F2
Sustainable Six Sigma: Keep the Drive Alive When Top Management is Distracted (PDF, 932 KB)
Mike Paruszkiewicz — Cobasys
F3
Factor Relationship Diagrams: A Tool for Planning & Evaluating Experimental Designs (PDF, 327 KB)
Cheryl Hild — The University of Tennessee
F4
How to Improve Process Performance Using Lean Automation (PDF, 2.7 MB)
Frank Garcia — Advent Design
F5
Sustaining Lean Improvement: Practical Lessons From a UK Government Department Benchmarking Study (PDF, 323 KB)
Steve Tanner — European Centre for Business Excellence
F6
Lean Office Challenges and Solutions (PDF, 660 KB)
Mike Osterling — Osterling Consulting, Inc.
G1
Shopping Your Way to Excellence (PDF, 1 MB)
Jane Ruhland — Progress West HealthCare Center
Sameera Moore
G2
Using Lean Six Sigma to Promote Innovation: A Case Study at ING Direct USA (PDF, 1.41 MB)
Debbie Neuscheler-Fritsch — Sigma Business Solutions
G3
Friend or Foe: How to Use Graphical Diagnostics for Scoping Out Discrepant Data (PDF, 195 KB)
Mark Anderson — Stat-Ease, Inc.
G4
Implementing Sequential Error Proofing in Labeling Systems (PDF, 2.78 MB)
Javed Cheema
G5
Utilizing a Lean Management System to Sustain a Lean Culture (PDF, 2.93 MB)
Hank Czarnecki — Auburn Technical Assistance Center
G6
The Pizza Game: A VSM Simulation (PDF, 2.45 MB)
Robert Petruska — Schwan’s University
H1
Permanently Solving a Complex Long-Term Problem (PDF, 205 KB)
Beverly Daniels — IDEXX Laboratories
H2
Sustaining the Culture of Continuous Improvement (PDF, 186 KB)
Sheila Shaffie & Shahbaz Shahbazi — ProcessArc, Inc.
H3
Lean and Six Sigma Deployments in Hospitals (PDF, 87 KB)
Doug Sears
H4
The Entitlement Trap: Why Your Improvement Projects May Not Be Achieving Real Breakthrough (PDF, 1.35 MB)
Dennis Monroe — Juran Institute, Inc.
H5
Designing Simple Electronic Kanban-Based Decision Support Systems: A Letter Shop Case Study (PDF, 239 KB)
Krishnan Krishnaiyer — Pearson
Priya Padmanabhan — University of Northern Iowa
H6
Modified Kaizen Blitz for Continuous Processes (PDF, 151 KB)
Paige Walden — DSM Chemicals, NA
