Monday, February 11

7:15 a.m. – 8:00 a.m.
Continental Breakfast with Attendees, Sponsors, and Exhibitors

7:15 a.m. – 5:00 p.m.
Internet Café Open
8:00 a.m. – 9:00 a.m.
Welcome address – Michael D. Nichols, ASQ President

Monday Opening Keynote Speaker – Betsy Kinter, Director, Field Assistance (Area 4 – Phoenix), Wage and Investment Division
9:00 a.m. – 10:15 a.m.
Networking Break with Sponsors, Exhibitors and Attendees
9:15 a.m. – 10:00 a.m.
Mintab Inc. Product Demonstration
10:15 a.m. – 11:15 a.m.
Concurrent Sessions
(A1) Kaizen Events for Office and Service Processes
Karen Martin and Mike Osterling
(A2) Lean and Six Sigma in Product Development
Cliff Fiore
(A3) Using Six Sigma to Optimize Performance and Reliability
Tim Williams and Liang Jiang
(A4) Developing Complex Empirical Y=f(Xs) Relationships
Steve Bailey
11:30 a.m. – 12:30 p.m.
Concurrent Sessions
(B1) A 14-Year Journey of Lean Implementation
Butch Yellott and Phil Cain
(B2) Lean Success in a Small Shop
Doug Anton
(B3) Five Key Elements to Six Sigma Project Success
Harry Rever
(B4) Using Benford´s Law to Increase Process Fidelity
Ricardo Garza
12:30 p.m. – 2:00 p.m.
Lunch and Presentation Presented by Paul Sheehy, Minitab Inc.
2:00 p.m. – 3:00 p.m.
Concurrent Sessions
(C1) Change Management — The Lean Six Sigma Way
Robert Johnson — Lean Enterprise Division
(C2) How Lean Can Reinvigorate Your Organization’s Improvement Program: A Unisys Case Study
Vik Kortian and Michael O’Connor
(C3) The Proper Care and Feeding of Black Belts
Don Lifke
(C4) Fixing the Math in QFD
Glenn H. Mazur
3:00 p.m. – 3:30 p.m.
Networking Break with Sponsors, Exhibitors and Attendees
3:30 p.m. – 4:30 p.m.
Concurrent Sessions
(D1) Improving Knowledge Work: Lessons Learned
Robert Damelio
(D2) Top 10 Reasons Six Sigma Projects Succeed
Lou Johnson
(D3) A Tier-Based, Mutually-Inclusive Approach to Integrate Lean and Six Sigma
Gary Jing, Ph.D
(D4) Robust Design Simplified
Andy Sleeper
4:45 p.m. – 5:30 p.m.
Monday Closing Keynote Speaker – Leslie Behnke, Vice President, Six Sigma Business Excellence, CIGNA
5:30 p.m. – 7:00 p.m.
Gala Networking Reception