Service quality is about engaging customers, listening to and understanding their needs, delivering the appropriate service, establishing valid and reliable service performance measures, and measuring customer satisfaction outcomes. Having a better understanding of these service quality standards can help improve your economic competitiveness.
Once again, the ASQ Service Quality Division will assemble some of the industry’s leading service leaders to provide engaging discussions around service quality standards. Anyone involved in service quality, customer relationship management, gathering and acting upon the voice of the customer (VoC), or enhancing the customer experience needs to attend the 22nd Annual Service Quality Conference in Las Vegas, NV.
The 2013 conference provides how-to’s, step-by-step advice, the latest in service delivery methods and networking opportunities. Speakers will engage you on topics to help organizations improve customer service, reduce costs, and build both customer loyalty and satisfaction. Join us in Las Vegas for two days of networking and discovery.
Here is what 2012 conference attendees had to say about their experience: