Service quality can be difficult to define and measure because of the many factors it includes.
With a better understanding of service quality standards you can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.
In 2015, the ASQ Service Quality Division will once again assemble the industry’s leading experts to provide engaging discussions, knowledge, and successes around service quality standards.
Top 5 Reasons you NEED to be at the 24th Annual Service Quality Conference:
Bonus! Enjoy the beautiful September sun and fun attractions of Orlando, FL!
Discover all of the great learning opportunities that await you at the 2015 Service Quality Conference.
General Session: Masahiro Ito
How We Nail or Fail Service Excellence
Session M01: Customer Value: What’s Your Pitch?
Session T06: Servant Quality: Service Beyond Measure
Presenter: Kurt Stuke
Session T08: Improvement of Emergency Department Operational Efficiency Through Streamlined CT Scanner Utilization
Presenter: Jim Wilkerson and Tamar Kutz
Don’t take our word for it … here is what last year’s attendees had to say about the conference.
“This conference went beyond the norm and expanded my thought process.”
“I took away many practical ideas and information to share with my team.”
“The speakers were very approachable, friendly, and involved in the conference.”
“Great networking opportunities!”
“I look forward to the opportunity to return next year.”
“I really enjoyed the conference and brought back a lot of good ideas.”
“The keynote speakers were excellent.”
“The conference had fresh content and a great group of people.”