Why Attend - 24th Annual Service Quality Conference - ASQ<

Why Attend

Service quality can be difficult to define and measure because of the many factors it includes.

With a better understanding of service quality standards you can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.

In 2015, the ASQ Service Quality Division will once again assemble the industry’s leading experts to provide engaging discussions, knowledge, and successes around service quality standards.

Top 5 Reasons you NEED to be at the 24th Annual Service Quality Conference:

  • Connect with other service quality professionals looking to share success stories in an intimate, focused environment.
  • Acquire valuable knowledge on multiple topics relevant to service quality.
  • Get inspired with direct access to emerging leaders, speakers, and peers.
  • Take advantage of meaningful collaboration to enhance your personal brand.
  • Immediately apply what you learn to new or ongoing projects in your workplace.

Bonus! Enjoy the beautiful September sun and fun attractions of Orlando, FL!

Session Preview Videos

Discover all of the great learning opportunities that await you at the 2015 Service Quality Conference.

General Session: Masahiro Ito
How We Nail or Fail Service Excellence

Session M01: Customer Value: What’s Your Pitch?
Presenter:Tania Salarvand

Session T06: Servant Quality: Service Beyond Measure
Presenter: Kurt Stuke

Session T08: Improvement of Emergency Department Operational Efficiency Through Streamlined CT Scanner Utilization
Presenter: Jim Wilkerson and Tamar Kutz

Don’t take our word for it … here is what last year’s attendees had to say about the conference.

“This conference went beyond the norm and expanded my thought process.”

“I took away many practical ideas and information to share with my team.”

“The speakers were very approachable, friendly, and involved in the conference.”

“Great networking opportunities!”

“I look forward to the opportunity to return next year.”

“I really enjoyed the conference and brought back a lot of good ideas.”

“The keynote speakers were excellent.”

“The conference had fresh content and a great group of people.”


24th Annual Service
Quality Conference
Showcasing Service Quality
Your Brand. Your Project. Your Success.
September 28 – 29, 2015  |  Orlando, FL