Attendee - 23rd Annual Service Quality Conference - ASQ

Attendee Information

Registration Information

Attendee Registration

Registration will be located in the Rosen Plaza Hotel (exact location TBD).

Registration Hours (Subject to change)

Monday, September 28, 2015
Begins at 7:00 a.m.
Tuesday, September 29, 2015
Begins at 8:00 a.m.

Travel and Hotel Information

Read more about reservation information, location, and travel details.

Conference Presentations and Recordings

Approximately two weeks prior to the conference, all registered attendees will receive access to the presentations (electronic files) for the sessions from the 24th Annual Service Quality Conference.

Special Needs

Do you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation more enjoyable? Please contact Customer Care so we can add this information to your registration record.

Cancellation/Substitution Policy

We understand that occasionally things do happen that prevent you from attending a program for which you have registered. If you find that you cannot attend the 2015 Service Quality Conference, here’s what you can do:

  • SEND A SUBSTITUTE: Substitutions can be made at any time (even on-site!)
  • TRANSFER: Transfer your conference fee to another conference or course of your choice.
  • CANCEL: Requests for cancellations and conference fee transfers received on or before August 31, 2015 will receive a full refund. Requests received after August 31, 2015 will incur a $150 processing fee. No requests will be accepted after September 23, 2015.

NOTE: Registrants who fail to attend are responsible for the entire conference fee.

ASQ’s GUARANTEE: If you are not satisfied with this event, we will gladly apply your registration fee to a future ASQ event. ASQ reserves the right to cancel or reschedule any event, or to change speakers. Please be advised that ASQ is not responsible for any airfare penalties, or hotel charges that may be incurred due to sold out, cancelled, or rescheduled events.

Networking Events

The 24th Service Quality Conference offers attendees multiple networking opportunities with sponsors, exhibitors, and other attendees.

Monday, September 28
7:00 a.m. – 8:00 a.m.  | Breakfast
10:30 a.m.  – 11:00 a.m. | Networking Break
Noon – 1:15 p.m. | Lunch
2:15 p.m.  – 2:45 p.m. | Networking Break
5:00 p.m.  – 6:00 p.m.  | Networking Reception

Tuesday, September 29
8:00 a.m. – 9:00 a.m. | Breakfast
10:15 a.m.  – 10:45 a.m.  | Networking Break
11:45 a.m. – 1:00 p.m. | Lunch



24th Annual Service
Quality Conference
Showcasing Service Quality
Your Brand. Your Project. Your Success.
September 28 – 29, 2015  |  Orlando, FL