Service quality can be difficult to define and measure because it may encompass a broad scope of factors. In general, service quality is about engaging customers, listening to and understanding their needs, establishing valid and reliable service performance measures, and measuring customer satisfaction outcomes. Having a better understanding of service quality standards can help improve your economic competitiveness.
Once again, the ASQ Service Quality Division will assemble some of the industry’s leading service leaders to provide engaging discussions around service quality standards. Anyone involved in service quality, customer relationship management, gathering and acting upon the voice of the customer (VoC), or enhancing the customer experience must to attend the 23rd Annual Service Quality Conference in San Francisco, CA.
What’s new for the 2014 conference?
Here is what 2013 conference attendees had to say about their experience:
Join us in San Francisco for two days of networking and discovery.
Check back frequently. This page will be updated as the conference draws near.