Catherine M. Wolfe, MA, BA, APR
Director, Marketing Services
Toshiba America Medical Systems, Inc.
Catherine Wolfe is director of marketing services at Toshiba America Medical Systems where she is responsible for market research, customer satisfaction tracking and research, healthcare economics research, and public relations, including the company’s speakers bureau, internal communications, national account marketing, and pricing.
Wolfe joined Toshiba in 1989 as public relations manager and has more than 20 years of marketing management experience. She has contributed to the successful promotion of several of Toshiba’s leading products as well as the company’s growing reputation and sales in diagnostic imaging.
Her educational background includes a bachelor’s degree in communications from California State University, Fullerton, and a master’s degree in organizational leadership from Chapman University. Wolfe is an accredited member of the Public Relations Society of America.
She has been published in a variety of publications, including Marketing Management, MX: Business Strategies for Medical Technology Executive, and PR Tactics. Wolfe has also presented at several industry conferences on customer satisfaction and loyalty and spoken at marketing conferences on PR and promotion topics. She contributes her spare time to a variety of charitable organizations.
General Session—Monday, October 5
Judith Ann Pauley, Ph.D.
Chief Executive Officer
Process Communication, Inc.
Joseph F. Pauley
President
Process Communication, Inc.
Judy and Joe Pauley have spent many years in the classroom teaching a variety of subjects, including chemistry, physics, English, history, Chinese, and English as a second language. For the past 21 years, they have taught educators across the United States how to individualize instruction. They also teach leaders and managers how to be more effective in leading improvement in their organizations.
The National Dropout Prevention Network awarded the Pauleys its 2008 Individual Crystal Star Award for the success educators nationwide are having when applying the research-based concepts the Pauleys teach and for the results administrators are getting when they use the concepts in leading innovation in their schools and school districts.
The Pauleys present annually at about 20 national, international, and state conferences, have published many articles in various prestigious journals, and have written two books explaining how educators can use the concepts of process communication in individualizing motivation and communication and in reducing/eliminating disruptive behaviors in the classroom. When educators do this, every student learns more and teachers are more effective, happier, and healthier. Their latest book, Communication: The Key to Effective Leadership, shows leaders how to use these concepts to bring about improvement in their organizations.
Jack Phillips
Jack J. Phillips is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. He is the author or editor of more than 50 books and conducts workshops and presents at conferences worldwide. His focus is measuring the success of projects and programs in quality, marketing, technology, and human resources.
Phillips has received several awards for his books and work. On three occasions, Meeting News named him one of the 25 Most Powerful People in the meetings and events industry, based on his work on ROI. The Society for Human Resource Management presented him an award for one of his books.
His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. Phillips has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank, and as management professor at a major state university.
