Conferences
14th Service Quality Conference

14th Annual Service Quality Conference

October 17-18, 2005
Atlanta, GA

Plan on joining us in Atlanta for the 14th Annual Service Quality Conference, October 17-18 at the Omni Hotel. Learn from innovative business leaders and service quality practitioners who will show you and your organization how to succeed in an ever-challenging business environment.

Download a copy of our conference brochure. (PDF, 1 MB)

Our speakers will ensure that you become the source your company looks to for answers in this changing world. The sessions we plan will help you to navigate through unpredictable consumer behavior and increasing competition to build a strong foundation for reaching superior levels of quality service. Attendees will hear from business leaders who have initiated significant culture change, and service quality and healthcare improvements.

Keynote Speakers
Joseph A. DeFeo
President, Juran Institute
Leveraging Innovation in Service Quality—Creating a Breakthrough in Adaptability

Paige Lillard
VP Business Excellence, Turner Broadcasting System, Inc.
Energizing Employees to Deliver Service Excellence

Frans Johansson

Best selling author of The Medici Effect: Breakthrough Insights at the Intersection of Ideas, Concepts, and Cultures

Discover how company leaders and service innovators create customer-focused cultures, plan for the future, and identify and integrate performance measurements to manage their organizations while forming stronger relationships with customers and suppliers. Examine innovative tools and techniques for performance excellence and learn how enhancements in service quality can significantly impact your bottom line.

Tutorials

Hotel Information
Omni Hotel at CNN Center
100 CNN Center
Atlanta, Georgia 30303
Phone: 404-659-0000
Fax: 404-525-5050
Rate: $149 single/double
Cutoff Date: September 21, 2005

The luxurious, four-diamond Omni Hotel at CNN Center is located in the heart of downtown Atlanta within, the CNN Center Complex. Situated across from Centennial Olympic Park, connected to Philips Arena and the Georgia World Congress Center, is just 15 minutes from Atlanta Hartsfield International Airport.