Using Management System Standards as Your Center of Business Excellence
In many companies, quality practices and their business management system are two separate entities. These companies are now finding the customer experience and effective operation of multiple management system standards (MSS) go hand-in-hand to ensure positive customer experience. Often, this means integrating multiple MSS within one business operation.
Applying standards shifts the business focus to emphasize quality and a customer-centric culture. Through the requirements they lay out, standards support customer satisfaction and customer experience.
At the 2016 International Conference on Quality Standards, learn from practitioners who have implemented various standards as well as leading authorities who have guided the development of these standards while attending in-depth sessions on many commonly used MSS, including ISO 9001:2015, ISO 31000, ISO 13485, and others. Collaborate with others to share tools and techniques about how to integrate MSS and make your quality management systems part of your overall business management system.
MSS implementers, auditors, trainers, quality managers, quality engineers, supervisors, quality assurance specialists, and customer experience specialists will benefit from timely topics, experienced presenters, and practitioner case studies.
- Integrating Multiple Management System Standards Under One Business Management System
- How do you deal with different management standards: quality management systems, energy management systems, occupational health and safety management systems, food safety management systems, and others?
- How have you integrated each of these management systems into one business management system?
- Addressing a number of ISO standards and other standards (FSSC, OHSAS, ICH)
- ISO 13485:2016
- Meeting new regulatory requirements for medical devices and related services
- Meeting customer requirements
- Emphasizing risk-based approach: risk analysis, risk management, risk management vs. preventive action
- New competency requirements for ISO 13485
- ISO 9001:2015
- How are the changes implemented?
- Working through the transition—lessons learned/action steps moving forward. Case studies of those working through the transition are encouraged.
- Managing employee training, awareness, and competence to meet requirements for 9001:2015
- Risk requirements
- Competency Models and Training
- Managing organizational knowledge to ensure continued business excellence through the organization’s processes, products, and services
- How is additional necessary competence acquired?
- How is existing knowledge/experience shared?
- New competency requirements for ISO 9001 and ISO 13485: How are these requirements being managed by those who have implemented the transition?
- Risk Management
- Applying risk-based thinking to implementation of quality management systems and related processes
- Identifying, reducing, anticipating, and managing risk
- Risk requirements related to ISO 9001:2015, ISO 31000 and ISO Guide 73, ISO 13485, ISO 14971, and ICQH9: What are they? How are they being addressed by those who have implemented transitions?