Mark L. Crossley is the president and principal consultant of Quality Management Associates, Inc. Providing expertise and training on the use of statistical methods for quality on an international basis. The holds certifications from the ASQ as a Certified quality Engineer, Certified Reliability Engineer, Certified Quality Auditor, Certified Mechanical Inspector, Certified Quality Manager, Certified Six Sigma Blackbelt and is a Master Black belt.
He is also the author of “The Desk Reference of Statistical Quality Methods” published by the ASQ. He has over 30 years experience in Quality and is frequently a speaker for international quality conferences. Mark’s other interests include playing classical clarinet, photography, backpacking and making wine. He has received, twice, the ASQ “Faculty Excellence Award” for being one of the ASQ’s highest rated instructors. Mark has a MS in Quality Assurance from California State University and a Bachelors degree in Chemistry/Mathematics from the University of North Carolina. Program is as follows:
Process capability: Most popular index for measuring the level of quality achievement but is subject to several ills: sample size and statistical error, non-normal distribution assumptions, and the error of the measurement system. All of these can be dramatically affect the credibility of the results. Measurement error: Frequently referred to as GR&R, the reported GR&R is a statistic and as such is subject to: Statistical Error: This error can be measured and quantified. This error can even be reduced. Factors such as the number of samples being measured, the number of repeated observations, and the number of participants can affect the error of measurement error assessment process. Hypothesis testing: How we compare sets of data to each other and to a requirement is addressed in basic hypothesis testing. We may compare means, proportions, and variances.
Greg earned his bachelor's degree in Business Administration at Western Michigan University. Greg has worked with quality system development processes and helped lead two companies to attain ISO 9000 registration. He also has direct experience with TS 16949 and QS 9000 quality systems. He has supervision experience in a union facility and has managed receiving, in-process, and final inspection operations. Additionally Greg has managed coordinate measuring machine (CMM) layout operations including supplier sample and first piece layouts. Greg has high technical skills. Greg is proficient in problem solving, CMM operation and in surface plate layout. Greg is skilled in print reading including Geometric Dimensioning and Tolerancing (GD&T). He is experienced in use of precision measuring hand tools, optical comparators, Rockwell hardness testers and thread gages including National Pipe Thread (NPT) inspections. He has experience in training employees in GD&T and precision measuring techniques. Greg has teaching experience having taught over eighty Quality related classes. He has taught at five area community colleges and one university. Greg has been an adjunct faculty member and/or part time faculty at three community colleges.
Currently Greg is teaching the 481 Metrology Lab at Western Michigan University, College of Engineering and Applied Sciences within the Department of Industrial and Manufacturing Engineering at Kalamazoo Michigan. Greg is a charter member of the ASQ Quality Audit and Measurement Quality Divisions. Greg has also served on the ASQ Certification Committee as a member of the CMI Exam Committee. Greg received the Certification Board Outstanding Service Award.
John Vandenbemden is Vice President of Quality Instructor/Consultant QIA, and has over 30 years in manufacturing and 25 years in quality systems. Throughout his quality systems experience John has been responsible for auditing and the development, implementation and certification of Quality Systems to ISO9001, ISO14001, QS9000 and TS16949 at many types of manufacturing and service facilities.
John is a member of ASM, SME and Fellow member (granted Fall 2004) of ASQ. He held a position on the ASQ Certification Board as the chair of the Certified Mechanical Inspector exam from March 1999 to July 2004. Division membership includes Automotive, Statistics and Inspection where he has served the World Conference for Quality and Improvement as a presenter, session manager and technical paper reviewer representing the divisions. John serves as the membership chair for the Inspection Division as well as the treasurer of the Statistics Division. John also serves as the publicity chair and on the Economics for Quality committee for the ASQ Cincinnati Section. John represents ASQ Region 9 as a Deputy Regional Director. John’s credentials include a BS Indiana State University -1976 and MAT Purdue University – 1986 both in Mathematics, RABQSA Certified QMS Auditor Q098752, ASQ: Certified Quality Auditor -1996, ASQ: Certified Quality Engineer – 1990,ASQ: Certified Quality Manager – 2000, ASQ: Certified Six Sigma Black Belt -2003, ASQ: Certified Quality Improvement Associate -2002, SME: Certified Bronze Lean Manager-2007
Navin S. Dedhia is currently Quality Management Consultant. He is chairman, International Committee of NCQM (India). He has worked for 34.5 years at IBM and 2.5 years at Hitachi Global Storage, Technologies, Inc., in the United States in Manufacturing and Quality Organizations. He completed B.E. (Elect. Eng.) University of Mumbai, M. S. (EE.) Tennessee, Technological University, U.S.A., MBA, Golden Gate University, U.S.A. He is Fellow of ASQ (American Society for Quality), Academician, IAQ (International Academy for Quality), Past Editor of the ‘Quality World’ Newsletter Past Chair/Trustee of ASQ International Chapter, Past member of the ASQ Board of Directors ASQ Certified Quality and Reliability Engineer, Auditor, Manager of Quality/Organizational Excellence. He has received E. Jack Lancaster Medal from ASQ, Testimonial Awards from ASQ and Harrington-Ishikawa Medal from APQO. has published books ‘Quality from Many Perspectives’ Part I & II and has numerous paper presentation and publication to the credit.
Dr. Bud Gookins is recently retired President and Managing Partner of Strategic Quality Consulting, a quality systems and management consulting company. He has held top executive positions in small and medium sized manufacturing companies; led Corporate Quality Fortune 100 companies, continues to serve on the board of several companies and is an internationally acclaimed, award-winning expert and author in areas of quality systems, quality control and product liability. He is a registered professional engineer and certified quality management systems lead auditor. He has published over forty papers and lectured extensively on the subjects of quality concepts and techniques. Bud is a contributing author to the Juran Quality Control Handbook, McGraw Hill, contributing author to the Product Liability Handbook, Quality Press, author of Gookins Law “If Anything can go Wrong, it Shouldn’t”. Bud is a member of TAG’s 69 and 176 for ISO standards and an officer of the American National Standards Z1 committee for the United States. He is Fellow of ASQ (American Society for Quality) and holds numerous certifications.
Steven R. Stahley’s technical background includes electrical, physical and dimensional metrology and quality systems with experience in manufacturing quality and laboratory accreditation. He was graduated from the University of Cincinnati with a BS in Physics.
