Keynote Speakers - Latin America Conference on Quality, Improvement and Development 2017 - ASQ<

Keynote Speakers

Stephen Hacker

Stephen Hacker

CEO and Founding Partner at Transformation Systems International
Past Chair of ASQ

Session: "Leading Amidst Tsunamis of Change"

Stephen Hacker is renowned in the field of transformational change and leadership. He believes this is a critical area of focus for leaders today – in business, in government, and in the community – because of accelerating change in our environments and the challenge of successfully adapting to it so people and organizations can thrive. His inclusive approach to leadership development addresses the interdependent roles of individuals, teams, and organizations as a whole. Through training, consulting, coaching, speaking and writing, Stephen guides people through the journey of understanding leadership, developing trust, and achieving breakthrough transformation.

Read Stephen's Bio


Benito Flores

Benito Flores

ASQ Chair Elected for 2019 and Dean of Engineering in UDEM

Session: "Successful Quality Professional X Ray"

For whom have chosen Quality as professional career, and for who wants to go deep in the quality philosophy among other tools to manage projects, units or organizations, is very important to identify and develop knowledge, attributes and attitudes required to be successful. We will explore the “400 Quality Professionals Research Result”, and get insights on how to be a successful quality practitioner. 

Read Benito's Bio



Manuel Palacios

Manuel Palacios

Senior Manager of Product Quality Engineering en Google, Data Center Hardware

Session: "Innovation in Google: the Role of the Quality Professional"

Capacity for developing, testing and transforming new ideas into products that can reach to the market is one of the most important qualities for professionals and organizations nowadays.

In this conference we’ll explore the principles where Google Innovation process is based on, and how Quality professionals contribute to it.

Read Manuel's Bio



Bill Troy

Bill Troy


Session: "The Economics of Quality – Data and Reflections"

As CEO in the American Society for Quality (ASQ) Bill Troy has applied and developed competences and principles proper of a first level leader. He owns a 38 years career in the US Army, where his more recent position was Director of U.S. Army Staff at the Pentagon. Bill’s experience creating Quality Culture in his work teams has been primal in the success of projects and responsibilities that he has led.

Read Bill's Bio


For information in Spanish, please visit or contact to the Regional Service Center for Latin America calling to +52 (55) 52548277 or sending an email to
Gradient Bars