Presenter Biographies

Ruth Henderson

Director, Process Quality, Service Ontario

Ruth recently left the private sector to join ServiceOntario, bringing with her over 17 years of experience in the automotive and telecommunications industries. Her background spans a wide spectrum of business activities including sales, marketing, and financial operations, although her specialty is in customer service and process improvement.

Ruth’s formal education at Queen’s University garnered her BA and MBA degrees, but her specialized training came later when she was the first person to be certified in Ford Motor Company’s global rollout of Six Sigma process methodology. This distinction lead to speaking engagements with the Conference Board of Canada, as well as Ford’s Global Leadership meetings, and she later developed and delivered training materials on the subject. Combined with substantial experience in call centre operations and strategic planning, Ruth’s training and leadership brings a new focus on process culture to the organization

 

John MaleyeffJohn Maleyeff

Professor, Lally School of Management & Technology on the Hartford, Connecticut, campus of Rensselaer Polytechnic Institute

Dr. Maleyeff teaches graduate courses to working professionals in operations management and quantitative methods. His research focuses on applying analytical and management methodologies, such as Lean and Six Sigma, to manufacturing, service, healthcare, and educational entities. He also consults with a number of businesses, mostly in the areas of Lean management, operations planning and control, and statistical modeling.

Dr. Maleyeff has held professional positions at RCA’s David Sarnoff Research Center in New Jersey, LEGO Group A/S in Denmark, and the U.S. Department of Defense. He was previously on the faculty of industrial and manufacturing engineering at Western New England College, where he developed a reputation for leading-edge interdisciplinary curricula development in conjunction with industrial interaction.

His publications have appeared in a diverse set of international journals, including Management Decision, Quality Engineering, International Journal of Educational Management, The TQM Magazine, Benchmarking: An International Journal, Journal of Management in Engineering, and The Journal of Healthcare Risk Management. He is a member of the Decision Sciences Institute and the American Society for Quality. Dr. Maleyeff received his Ph.D. in industrial engineering and operations research from the University of Massachusetts.

 

Teresa Hay McMahon

Performance Results Director, Iowa Office of Lean Enterprise, State of Iowa.
Since 1846, the state of Iowa has been providing a superb quality of life to citizens and visitors. Bordered by the Mississippi and Missouri rivers it has an abundance of natural resources and is known for its outstanding educational system. Iowa today is home to three million people. Primary employers include insurance, manufacturing, and financial management businesses. Iowa is the 3rd most productive agricultural state in the country and home of the World Food Prize. Governor Chet Culver oversees a $13 Billion budget through 30 executive branch agencies and 19,000 employees

Since 2007, Teresa Hay McMahon has served as performance results director of the Iowa Department of Management. She is responsible for performance management in the executive branch of Iowa state government, including implementing Lean, enterprise strategic planning, performance audits and organizational development.

For eight years she served as special assistant to the director of the Iowa Department of Natural Resources in the area of policy and organizational performance. Her responsibilities included implementing Lean in the DNR, strategic deployment, and conducting the Baldrige assessment for performance excellence.

Since 2005, as part of the Iowa Department of Management, she implemented Lean throughout the executive branch of state government and established the Office of Lean Enterprise. She also teaches environmental policy in a graduate college at the University of Iowa.

Teresa served 10 years as administrator of the Waste Management Assistance Division of the IDNR, leading Iowa’s first state-wide recycling, composting, and environmental education activities. During that tenure she represented Iowa on the Midwest Interstate Low-Level Radioactive Waste Compact and numerous working groups with the National Governors’ Association and federal agencies. She worked previously on Capitol Hill in Washington, D.C. and also lobbied for two trade associations in Washington. She is an attorney.

 

Scott RutherfordScott Rutherford

Navy Sea Systems Command Lean Six Sigma College
Scott Rutherford is currently an instructor/Master Black Belt with the U.S. Navy Sea Systems Command (NAVSEA) Lean Six Sigma College, stationed at the Norfolk Naval Shipyard, Portsmouth, VA.

Scott is a twelve year veteran of the U.S. Army having served in logistics, recruiting, and operations research positions in locations in the United States and Republic of Korea. While in his operations research position at Rock Island Arsenal, IL, Scott developed one of the first artificial intelligence projects in value engineering, creating a heuristic-based system to automate the value engineering process.

After his army tenure, Scott spent five years in the packaging industry. During that time Scott had increasingly more responsible roles in quality management. He led numerous process improvement initiatives that centered on ISO 9000 implementation, standard work, visual controls, raw material performance, and statistical process control. It was his last position where he led a quality department of 30 individuals that Scott decided that teaching was more preferable than working in manufacturing quality.

Prior to his current assignment, Scott spent four years in the School of Business at Christopher Newport University. Scott served as an assistant professor and assistant dean, teaching statistical thinking to undergraduate students. As part of his course, Scott mentored students through small improvement projects. This served as a precursor to his current role with the Lean Six Sigma College.

He is a senior member of the American Society for Quality (ASQ) currently serving as a deputy regional director. Scott is recognized by ASQ as a Certified Quality Engineer, Certified Quality Manager, Certified Six Sigma Black Belt, and Department of Navy Certified Lean Six Sigma Black Belt.

Scott is married to the former Brenda Hansen, a registered dental hygienist. He and Brenda have two children, Malina, age 15, and Robert, age 8. In his leisure time, Scott enjoys cycling, reading, and volunteering with the neighborhood swim team.

 

Dale WeeksDale Weeks

Senior Executive Officer, Florida Department of Revenue, Tallahassee, Florida

Dale serves as chief business process and benchmarking officer for the sixth largest state agency in Florida with close to 5,300 employees, an operating budget of $400+ million, for the citizens of America’s fourth largest state, with an economy GDP ranking between Australia and Turkey. His major role is to lead both strategic and operational global benchmarking across all six operating and support programs as a basis for the supporting the agency vision of “becoming competitive and surpassing the world’s best in everything we do.”

Before coming to Florida in 2000, Dale was a senior management analyst at the Minnesota Department of Revenue, responsible for dept-wide performance measurement and benchmarking support, at all levels of the organization. Dale is also a "founding parent" of the Minnesota Council for Quality. He currently serves as the 2003–2007 Marketing Programs chair and is a past chair for the Government Division of the American Society for Quality.

In addition, Dale was the 2004–2006 President of the North Florida Chapter of the American Society of Public Administration (ASPA). Prior to the public sector, Dale worked for approximately 20 years in the private sector at Control Data Corporation, General Mills, and Xerox Corporation in various Marketing, Information Systems, and consulting management capacities.

Dale holds a bachelor’s degree in mathematics from St. Lawrence University in Canton, N.Y., an M.B.A. degree in finance from the University of Minnesota, and has taught management, international business, marketing, and benchmarking at the college and continuing education levels.