Improving Service Delivery in Government: How to Make Lean Six Sigma Happen in Your Organization

Leaders of government service organizations attempting to apply Lean Six Sigma often find their task complicated by tools intended for manufacturing that fail to address the special characteristics of services. However, an increasing number of public sector organizations have applied Lean Six Sigma to their operations, yielding remarkable results.

This Leadership Dialogue will be an enlightening learning event that will extend and expand your thoughts and ideas on how well the public sector is performing compared to our counter parts in the global, Fortune 500 business community and the not-for-profit sector.

Our dialogue facilitators for this engaging conversation are:

  1. Ruth Henderson, Director, Process Quality, Service Ontario
  2. John Maleyeff, Lally School of Management and Technology, Rensselaer Polytechnic Institute
  3. Teresa Hay McMahon, Iowa Office of Lean Enterprise
  4. Scott Rutherford, Navy Sea Systems Command, Lean Six Sigma College
  5. Dale Weeks, Florida Department of Revenue

Our format is familiar now to many—our presenters act as facilitators for a dialogue where real learning takes place. Be sure to attend this enlightening event. We limit registration to 60 participants.

The event is on May 8, 2008, following ASQ’s World Conference for Quality and Improvement.