F5: World Café – Supplier Performance Issues and Performance Ratings - Mark Lindsey– (All)
This workshop will be conducted as a “World Café” setting where Attendees will be able to create generative dialog on supplier issues. Part of this workshop will consist of the Attendees working in groups at each table to create an Affinity Diagram to determine what their primary performance issues are with their suppliers. Each group will share their Affinity Diagram with the other groups.
This workshop will also provide strategies and tactics on how to:
- Establish Supplier Rating Systems based on key performance attributes (i.e. Quality, Responsiveness to Issues, Delivery, Technical Capability, Price Competitiveness, and other key service attributes). This includes developing Supplier Benchmarking Systems and how to use it for SWOT Analysis.
- Evaluate and award orders to existing suppliers based on past performance (best predictor for future performance) and pricing.
- How to share the Costs of Poor Quality (COPQ) with the responsible suppliers and when warranted with internal suppliers/departments (i.e. Engineering and Purchasing).
- How to collaborate with the key stakeholders (internal and external) to identify and pursue opportunities for improvement.