D7:  Using the Right Measure Right - Sandy Miller  - (All)

This presentation will explore how organizations fail to understand how to use data to make effective decisions.  Too many organizations today are caught up in “helping” their metrics.  We will look at how data can be over or under interpreted and how real signals can be missed while we are busy acting on false signals.

Many organizations today fail to understand how to use data to make effective decisions.  Too many times organizations get caught up in “helping” their metrics.  We will look at how data can be over or under interpreted and how real signals can be missed while we are busy acting on false signals.
In fact, something I heard recently really summed it up nicely.  Instead of using evidence based decision making, too many companies are using decision based evidence making!

This workshop will focus on five principles of success company measures:

  1. Collecting the right data
  2. How to interpret the data right
  3. How to recognize a signal when you see it
  4. Data vs. context
  5. The psychology of decisions

“In God we trust; all others must bring data”.  The old saw, attributed to Dr Deming and repeated on a daily basis across the world, is taken as gospel in many companies. As Six Sigma practitioners we are supposed to be driven by data in everything we do. Organizations and senior management teams seek to be ‘data driven’ or make ‘evidence based decisions’.   This presentation will show draw upon a host of real life examples to illustrate how even the most numerate of organizations fail to understand how to use data to make effective decisions.