C6: Performance Metrics for Internal Quality Audit and Corrective Action - Duke Okes – (Intermediate-to-Advanced)

How can we show the value of the audit process to senior management?  By putting it in terms of results!  This presentation will discuss common metrics used for the internal audit and corrective action processes, which unfortunately are often based on what’s easy to measure.  An alternative would be to use value-oriented metrics that look at what the processes are accomplishing relative to business performance, weighted by the costs of carrying them out.