A9: Remote Audits: Using Technology for a Complete Audit Experience – Angela Hummicutt – (All)
Virtual teams are now commonplace. Schedules and budgets are so tight that audit teams cannot travel for face to face audit interviews. How does an organization overcome the challenges of a globally diverse workforce to deliver a complete audit experience?
As a quality auditor for a large, multi-national Fortune 500 telecommunications organization with global ISO 9001 Certification, tips on leveraging technology in first and third party audits to deliver a complete audit experience will be shared. Lessons learned and best-practices from virtual audits of customer-facing processes directly impacting customer satisfaction will be included.
Learn more about effectively using technology to deliver a complete audit experience.