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Manager of Quality/
Organizational Excellence

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Manager of Quality/Organizational Excellence Certification

References

These references support the topic areas in the CMQ/OE Body of Knowledge. They are used to write and review the questions in the test question pool. To determine which references you need, review the CMQ/OE Body of Knowledge. Determine which topic areas you need to study further. Then review this reference list to identify those that support your needs.

Note: ASQ Certification Board does not endorse any one particular reference source.

  • ANSI/ISO/ASQ Q9000: 2000 Series, Quality Standards, Milwaukee, Wisconsin: ASQ.

  • ANSI/ISO/ASQC Q9000 1994 -Series, Quality Management and Quality Assurance Standards, Milwaukee, Wisconsin: ASQC Quality Press.

  • ASQ Quality Costs Committee, Campanella, Jack, ed., Principles of Quality Costs: Principles, Implementation and Use, Third Edition, Milwaukee, Wisconsin: ASQ Quality Press, 1999.

  • ASQ Quality Management Division, The Executive Guide to Improvement and Change, Milwaukee, Wisconsin: ASQ Quality Press, 2003.

  • Badiru, A., and P. Simin Pulat, Comprehensive Project Management Integrating Optimization Models, Management, Principles, and Computers, Englewood Cliffs, NJ: Prentice Hall, 1994. ISBN 0130309257.

  • Bellman, Geoffrey M., Getting Things Done When You Are Not In Charge, San Francisco, Berrett-Koehler Publishers, Inc., 2001. ISBN 1576751724.

  • Blazey, Mark L., Insights to Performance Excellence: An Inside Look at the 2002 Baldrige Award Criteria, Milwaukee, Wisconsin: ASQ Quality Press, 2002. ISBN 0873895371.

  • Bossert, James L., Supplier Management Handbook, Milwaukee, Wisconsin: ASQC Quality Press, 1994.

  • Bossert, James L., Supplier Management Handbook, Sixth Edition, Milwaukee, Wisconsin: ASQ Quality Press, 2004.

  • Brassard, Michael, and Diane Ritter, The Memory Jogger II, Goal/QPC, 1994.

  • Camarota, Anton G., Finding the Leader in You: A Practical Guide to Expanding Your Leadership Skills, Milwaukee, Wisconsin: ASQ Quality Press, 2004.

  • Camp, Robert C., Benchmarking: The Search for Industry Best Practices, Milwaukee, Wisconsin: ASQ Quality Press, 1989.

  • Campanella, Jack, editor Principles of Quality Costs: Principles, Implementation, and Use, Third Edition, Milwaukee, Wisconsin: ASQ Quality Press, 1999.

  • Cartin, Thomas J., Principles and Practices of Organizational Performance Excellence, Milwaukee, Wisconsin, 1999. ISBN 0873894286.

  • Chase, Maureen and Sandy Trupp, Office Emails That Really Click, Newport, R.I. , Aegis Publ. Group, 2000, ISBN 1809154180.

  • Cobb, Charles G., From Quality to Business Excellence: A Systems Approach to Management, Milwaukee, Wisconsin: ASQ Quality Press, 2003.

  • Cohen, Lou, QFD: How to Make QFD Work for You, Reading, MA, Addison-Wesley, 1995 ISBN 0201633302.

  • Covey, Stephen R., Principle-Centered Leadership, New York: Summit Books, 1991. ISBN 0671749102.

  • Craig, Robert L., ed., ASTD Training and Development Handbook: A Guide to Human Resources Developmen t ,4 th ed., New York: McGraw-Hill, 1996. ISBN 007013359X.

  • Davis, John W., to Waste-Free Manufacturing: Straight Talk from a Plant Manager, Productivity Press Inc., 1999. ISBN 1563272121.

  • Day, Ronald G., Quality Function Deployment: Linking a Company with its Customers, Milwaukee, Wisconsin, ASQ Quality Press, 1993.

  • Deming, W. Edwards, Out of the Crisis, Cambridge, MA: MIT Press, 1986.

  • Dettmer, H. William, Breaking the Constraints to World Class Performance, Milwaukee, Wisconsin: ASQ Quality Press, 1998.

  • Dettmer, H. William, Goldratt’s Theory of Constraints: A Systems Approach to Continuous Improvement, Milwaukee, Wisconsin: ASQ Quality Press, 1997.

  • Dinsmore, Paul C., ed., The AMA Handbook of Project Management, New York : AMACOM, 1993. ISBN 0814401066.

  • Dreo, Herb, Pat Kunkel and Thomas Mitchell, Virtual Teams Guidebook for Managers, 2003, ASQ Quality Press.

  • Droms, William G., Finance and Accounting for Nonfinancial Managers, All The Basics You Need to Know, 5 th ed., Perseus Publishing, 2003. ISBN 0738208183.

  • Evans, James R., William M. Lindsay, The Management and Control of Quality, 5th ed., Cincinnati, OH: South-Western College Publishing, 2001. ISBN 0538882425.

  • Fields, Edward, The Essentials of Finance and Accounting for Non-financial Managers, American Management Association, 2002. ISBN 0814471226.

  • Goetsch, David L. Quality Management: Introduction to Total Quality Management for Production, Processing and Services, 4 th ed., Upper Saddle River, NJ: Prentice Hall, 2002. ISBN 0130933872.

  • Goodden, Randall L, Product Liability Prevention: A Strategic Guide, ASQ Quality Press, 2000.

  • Gryna, Frank M., Quality Planning and Analysis: From Product Development through Use, 4th ed., New York : McGraw-Hill, 2001.

  • Harris, Philip R & Robert T. Moran, Managing Cultural Differences, Houston, TX, Gulf Publ. Co., 2000, ISBN 0877193452.

  • Harvard Business Essentials, Finance for Managers, Boston, MA : HBS Press, 2002. ISBN 1578518768.

  • Hayes, Bob E., Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition, Milwaukee, Wisconsin: ASQ Quality Press, 1997.

  • Hiam, Alexander, Motivational Management, Supervisor Paperback, 2003. ISBN 0814407382.

  • Higgins, James M., 101 Creative Problem-Solving Techniques: The Handbook of New Ideas for Business, New Management Publishing Co., 1994. ISBN 1883629004.

  • Horibe , Frances , Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital In Your Organization, New York : J. Wiley & Sons, 1999. ISBN 0471643181.

  • Hutton, David W., The Change Agent’s Handbook: A Survival Guide for Quality Improvement Champions, Milwaukee, Wisconsin: ASQC Quality Press, 1994.

  • Imai, Masaaki, Kaizen: The Key to Japan’s Competitive Success, New York: McGraw-Hill, 1986.

  • International Academy for Quality, Quality Into the 21 st Century, ASQ Quality Press 2003.

  • Jacobson, Ralph, Leading for a Change, Boston, MA, Butterworth-Heinemann, 2000. ISBN 075067279X.

  • Joiner, Brian L., Fourth Generation Management: The New Business Consciousness, New York : McGraw-Hill, 1994. ISBN 0070327157.

  • Jude-York, Deborah, Lauren Davis & Susan Wise, Virtual Teaming, Menlo Park, CA, Crisp Publications, 2000. ISBN 1560525541.

  • Juran, Joseph M., Juran on Leadership for Quality: An Executive Handbook, New York : The Free Press, 1989. ISBN 0029166829.

  • Juran, Joseph M., Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, New York : McGraw-Hill 1992.

  • Juran, Joseph M., Juran’s Quality Handbook, Fifth Edition, New York, McGraw-Hill, 1999.

  • Katzenbach, Jon R and Douglas K. Smith, The Wisdom of Teams, New York, Harper Business 1994. ISBN 0887306764.

  • Kessler, Sheila, Measuring and Managing Customer Satisfaction: Going for the Gold, Milwaukee, Wisconsin: ASQC Quality Press, 1996.

  • Lareau, William, Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage, Milwaukee, Wisconsin: ASQ Quality Press, 2002.

  • Lawton , Robin L., Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed, Milwaukee, Wisconsin: ASQC Quality Press, 1993.

  • Leavitt, Jeffrey S., and Philip C. Nunn, Total Quality Through Project Management, New York : McGraw-Hill, 1994. ISBN 0070369801.

  • Lipnack, Jessica & Jeffrey Stamps, Virtual Teams, New York, Wiley, 2000. ISBN 0471388254.

  • Lowenthal, Jeffrey N., Ph.D., Six Sigma Project Management, A Pocket Guide, ASQ Quality Press, 2002.

  • Luecke, Richard, Finance for Managers, Boston, MA, Harvard Business Essentials, 2002, ISBN 1578518768.

  • Maass, Richard, John O. Brown and James L. Bossert, Supplier Certification: A Continuous Improvement Strategy, Milwaukee, Wisconsin, ASQ Quality Press, 1990.

  • Mitchell, Garry, The Trainer’s Handbook: The AMA Guide to Effective Training, 3rd ed., New York : AMACOM, 1998. ISBN 0814403417.

  • Naumann, Earl and Steve Hoisington, Customer-Centered Six Sigma, Milwaukee, Wisconsin, ASQ Quality Press, 2001. ISBN 0873894901.

  • Naumann, Earl and Kathleen Giel, Customer Satisfaction, Measurement, and Management, Cincinnati, OH, Thomson Executive Press, 1995. ISBN 0538844396.

  • Nair, Mohan, Essentials of a Balanced Scorecard, Milwaukee, Wisconsin: ASQ Quality Press, 2004.

  • Peach, Robert, Diane S. Ritter, The Memory Jogger 9000/2000, Goal/QPC, 2000. ISBN 1576810321.

  • Poirier, Charles C., and Stephen E. Reiter, Supply Chain Optimization: Building the Strongest Total Business Network, San Francisco, CA : Berrett-Koehler Publishers, Inc., 1996. ISBN 1881052931.

  • ReVelle, Jack B., John W. Moran, Charles A. Cox, The QFD Handbook, New York : Wiley and Sons, 1998. ISBN 0471173819.

  • ReVelle, Jack B., Quality Essentials , A Reference Guide From A to A, Milwaukee, Wisconsin, ASQ Quality Press, 2004.

  • Robbins, Harvey and Michael Finley, The New Why Teams Don’t Work, San Francisco , Berrett-Koehler Publ., 2000. ISBN 1576751104.

  • Scholtes, Peter R., The Team Handbook, Third Edition, Oreil Inc., 2003.

  • Scholtes, Peter R., The Leader’s Handbook: Making Things Happen, Getting Things Done, McGraw-Hill, 1998. ISBN 0070580286.

  • Schragenheim, Eli and H. William Dettmer, Manufacturing at Warp Speed, Boca Raton, FL, St. Lucie Press 2000, ISBN 1574442937.

  • Senge, Peter M., The Fifth Discipline: The Art and Practice of the Learning Organization, New York, NY : Double Day, 1990. ISBN 0385260946.

  • Stahl, Michael J., Perspectives in Total Quality, ASQ Quality Press, 1999.

  • Stevens, Kenneth S., Ph.D., Juran, Quality, and a Century of Improvement, ASQ Quality Press, Vol. 15, 2005. ISBN 0873896351.

  • Tague, Nancy R., The Quality Toolbox Second Edition, Milwaukee, Wisconsin: ASQ Quality Press, 2004.

  • Westcott, Russell T., Simplified Project Management, ASQ Quality Press, 2005.

Books with links are available from ASQ Quality Press.

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