The Inaugural WCQI Virtual

WCQI Virtual

The global response to COVID-19 has changed how people everywhere work, connect, and learn. One thing that hasn’t changed: ASQ’s commitment to educating and inspiring members. While ASQ made the necessary decision to cancel the 2020 in-person World Conference on Quality and Improvement (WCQI), we knew there was more we could do. Driven by the challenge to provide members with the unique value that WCQI always provides, on May 6, 2020 ASQ hosted the inaugural WCQI Virtual. Thousands of ASQ members joined this completely digital event featuring world-renowned keynote speakers, dozens of on-demand recordings, and online networking forums.

Keynote Speakers
Keynote Speaker James Clear
Keynote Speaker James Clear

Personal development speaker and bestselling author of Atomic Habits James Clear began the event with his presentation “Atomic Habits: How to Get 1% Better Every Day.” After suffering from a traumatic brain injury in his youth, Clear was forced to rebuild his life through small moments and achievements. This experience changed his life, and he realized that while luck is not within your control, habits are. Through examples from literature, biology, and economics, Clear outlined the value of incremental improvements. Achieving true excellence is not about radical change, but rather accruing small improvements over time. Clear guided members through his four stages of building successful habits and provided tactical tips to help quality professionals implement new habits in their personal and professional lives.

Keynote Speaker Shabnam Mogharabi
Shabnam Mogharabi

The second keynote speaker was Shabnam Mogharabi. Cofounder of media company SoulPancake, Mogharabi brought her experience in digital content, media, and building startups to her keynote presentation “The Power of Positive Psychology.” Mogharabi presented research from Dr. Martin Seligman on the changes to the brain’s chemical infrastructure with positive perspectives. In today’s uncertain landscape, many people are looking at corporations to lead with a sense of purpose. If professionals can learn their “why,” they can help guide social responsibility within their organization. By practicing gratitude, vulnerability, and connection, people are able to tap into positive psychology and create more authentic personal and professional lives.

myASQ Virtual Discussions

WCQI has always provided a collaborative space for quality professionals to network with people across industries, interests, and even countries. For WCQI Virtual, we knew that creating opportunities for collaboration was more important than ever. With the help of ASQ’s Technical Program Committee and World Conference Reviewers, we hosted virtual discussion boards on ASQ’s community platform, myASQ. Throughout the week, members asked questions, challenged ideas, and learned from one another on a variety of quality topics. With over 900 new members joining the community, the conversations have continued to grow. Here are a few stand-out observations:

myASQ quote
myASQ quote
myASQ quote
myASQ quote
On-Demand Recordings

WCQI is known for bringing quality experts, industry trailblazers, and thought leaders together to teach and share exclusive content. This year, ASQ is offering dozens of on-demand recordings for both members and nonmembers. With three focus areas—Quality Foundations, Beyond Technical, and Sustaining Innovation—quality professionals can expand their knowledge and skills with topical recordings like Integrating Risk, Leading Change in a Changing World, and Designing High Impact Experiments. These recordings are available for purchase until June 1, 2020, so take advantage of this opportunity!


Without our ASQ members, WCQI Virtual would not have been the success it was. So, to our members, we want to say thank you! Your abilities to adapt, your willingness to try new systems, and your consistent drive to learn and improve made this event possible. To quality professionals seeking inspiration, connections, and access to exclusive, members-only benefits like WCQI Virtual, please consider becoming an ASQ member today. We hope to see you all for WCQI 2021!

ASQ World Conference on Quality and Improvement 2016: Day 1

When you think of quality, do you think of longevity? This year, longevity stood out as an unofficial theme at ASQ’s World Conference on Quality and Improvement as ASQ celebrated its 70th anniversary.

At the Monday morning keynote, it was announced that 38 ASQ members had been members for more than 60 years—shaping the quality field in the 20th century and into the 21st. The 70th theme is running throughout the event, from trivia games in the exhibit hall to souvenirs and gifts available for purchase at the ASQ Center. Sunday evening is the “official” conference kickoff, but Sunday morning and afternoon are abuzz with behind the scenes activities and meetings.

For example, a group of ASQ member leaders met up to do a gardening service project at Walnut Way, a Milwaukee-area organization that helps to revitalize local neighborhood. Despite a chilly start and high winds, the volunteers did some much-needed weeding and networking.

Monday morning kicked off with a standing-room only crowd at a keynote by Stephen J. Dubner, the author and journalist best known as the co-author of the book Freakonomics.

Dubner spoke about the importance of data—and particularly good data. His talk was peppered with humorous anecdotes about America’s preference for poultry and artificial insemination of turkeys, and the most effective way to increase hand-washing compliance rates in hospitals.

Dubner made a clear point of finding data that reflects reality. He noted that it is not always the nosiest person who has the best ideas, and that ideas that seem “crazy” should be voiced. The speech wrapped up with a story about a young economics professor at Yale who took on a currency experiment—using monkeys.

The afternoon speaker, James Kane, is the author of two upcoming books, The Loyalty Switch and Virtually Loyal. Kane talked about the difference between satisfaction and loyalty–satisfaction, such as customer satisfaction is simply a mood. Loyalty equals trust equals making someone’s life easier in some way.

Other Monday highlights included:

Live case studies were presented some of the most successful quality implementations from a wide variety of industries in the 2015 International Team Excellence Award Process

After 5 sessions on lighter topics such as Becoming a Chess Master with DMAIC and Applying Quality Tools to Personal Health and Wellness

The Milwaukee Night Out, with vans taking attendees to three downtown Milwaukee hotspots—The Historic Third Ward, Old World Third Street, and Water Street.

Tuesday highlights:

Keynote Speakers Liz Wiseman and Dr. Brian Little

Exhibit Hall Extravaganza with networking, raffles and giveaways.

Tuesday night wraps up with the Networking Reception at the Harley-Davidson Museum.

ASQ World Conference on Quality and Improvement: Day 3

As always, the third and final day of ASQ’s World Conference began with morning sessions and concluded with a closing keynote and the International Team Excellence Awards Process ceremony, where the winners were announced.

Before the long-awaited announcement, jubilant teams paraded to the stage signing songs and waving their country flags.

Prior to the announcement of the winners, the audience was reminded that due to the narrowing scoring window between gold and bronze participants in recent years, winners are chosen at the gold, silver, or bronze level—meaning there can be multiple winners at each level.

And so!

Bronze-level winners:

  • Wipro, Wipro PEX
  • Movistar – Telefonica de Argentina, You Can Do It!
  • BNY Mellon International Operations (India) Private Limited GAMO, Pune, India.
  • Alcoa, Power and Propulsion APP Process Management Team

Gold-level winners:

  • Movistar – Telefonica de Argentina, Weaving Quality Network

The closing keynote was by Analjit Singh, Founder Chairman, Max India Limited. Singh delivered a philosophical keynote touching on topic as diverse as mindfulness, the close relationship between India and the United States and the success of India’s immigrants in America, and the important of quality.

The theme of mindfulness ran throughout the keynote, as Singh reminded the audience that both living in the past and living with an intense expectation of the future are forms of suffering. Our current time is peaceful and prosperous, yet it is so important to badger the idea of quality and champion it in our organizations. “The most important driver of quality is humility,” said Singh.

And remember, said Singh, copying best practices is okay. All in all, there was no shortage of best practices to copy at ASQ’s World Conference. Which ones are you taking back to your organization or business?

(By the way, next year the ASQ World Conference on Quality and Improvement will be held May 16-18 in Milwaukee, Wisconsin, home to ASQ headquarters.)

April Roundup: The Case For Conferences

When was the last time you traveled to a conference? Was the experience worth it? Conference attendance was the topic for discussion in April for ASQ’s Influential Voices blogging group. Somewhat surprisingly, perhaps, this topic elicited very passionate responses from the bloggers.

Many shared their criteria for attending conferences, some wrote about memorable experiences at conferences they have attending, while others reflected on the concept of the conference itself. Take a look at the responses below.

Why Attend Conferences? Jennifer Stepniowski writes about factors she considers when attending events, including attendee demographics and cost.  Aimee Siegler shares some advantages of conferences, such as extensive opportunities to network.  Rajan Thiyagarajan lists his five reasons to attend conferences, which range from learning to hearing the keynote speakers. Luciana Paulise encourages small-business owners to attend conferences.

Pam Schodt says the pros of conferences, such as networking, outweigh the cons. Michael Noble shares seven tips on making meetings work for you, such as choosing events to which you can easily travel.  Longtime ASQ World Conference attendee Scott Rutherford writes about “growing” into a conference on offers some tips on enjoying events for those who’re experienced conference-goers (for example, connect with people you’ve already met).

Finally, Chad Walters reflect on his reasons for attending ASQ’s World Conference this year.

Attending  a Conference? Tim McMahon suggests preparing before the conference and following up after.Cesar Diaz Guevara offers his tips on networking and having fun at meetings and events, while Jimena Calfa offers her guide to networking. David Levy says that in his experience, conferences are an intro to tools, not the end all be all of learning. Finally, don’t forget the little things! Lotto Lai reminds us to be sure to take photos.

Other Thoughts: From an ASQ conference perspective, Dan Zrymiak writes that engaged ASQ members can get the most from ASQ events (as is true for most associations). John Hunter reflects on why conferences can seem outdated and offers some suggestions for a fresher approach. Longtime conference organizer and attendee Manu Vora offers his thoughts on planning and attending conferences and meetings.

Finally, Edwin Garro wrote a post in his native Spanish reflecting on the international aspects of ASQ’s World Conference.