ASQ World Conference on Quality and Improvement 2016: Day 2

Is this your first World Conference? If so, you may have a valuable perspective on the event. At the Tuesday morning keynote, author and leadership expert Liz Wiseman spoke about valuable perspective of rookies in the workplace—those who are new to a position or field. Despite popular belief, rookies don’t bring new ideas to the table. (In fact, they don’t bring any ideas.) Rather, they bring a new way of looking at problems and solutions.

The afternoon speaker, psychology scholar and author Brian Little, focused on the difference between the traits and characteristics of introverts and extroverts.  The big takeaway is to know own’s first nature in order to perform at optimal level.  For example, introverts solve problems better when they are away from stimulation, and extroverts seek stimulation to carry out tasks effectively. He encouraged the audience to be audacious and try things outside of their personalities and comfort zones, but to find a “restorative niche” that resets them to a natural stimulation level.

Tuesday was a full day of sessions and live quality cast studies presented as part of the International Team Excellence Awards program. In the afternoon there was an exhibit hall extravaganza with games, music, and prizes, and caricature sketches. The day concluded with a networking reception at Milwaukee’s iconic Harley-Davidson Museum.

Wednesday highlights:

  • International Team Excellence Award Ceremony
  • Keynote Speaker Josh Linkner, entrepreneur and venture capitalist

Day 3 of ASQ World Conference: Celebrate Quality

[This is a guest blog by Julia McIntosh of ASQ’s communications department.]

Michelle Rhee at ASQ's World Conference 2014. Photo by Elias Monreal

Perhaps one of the strongest pro-quality messages at the entire 2014 ASQ World Conference on Quality and Improvement  came during the final keynote of the event. Education reformer Michelle Rhee spoke of turning around a failing school district. Although Rhee doesn’t work in “quality” per se, her speech energized the audience to stand up and clap in agreement. Her conclusion was saluted with a standing ovation.

Rhee’s key points? Education is a priority because it determines the quality of the workplace we will get. And, in the U.S., we overpraise our children and give out too many unearned trophies and awards during the course of their education. We celebrate mediocrity, rather than quality.

Rhee’s closing keynote was preceded by the International Team Excellence Awards

Parade of teams at the International Team Excellence Awards ceremony. Photo by Elias Monreal.

process ceremony–an  antidote to mediocrity if there ever was one. Team Excellence recognizes the best quality improvement teams worldwide, and is the only international team recognition process of its kind in the world. This year’s winners are:

Bronze level:

  • Volkswagen Argentina Cordoba Plant, Contact Zone team
  • JCYM Continuous Improvement Team, Johnson Controls, Shanghai
  • Genpact, Transforming Order to Cash Process team
  • Max Life Insurance Co., Proactive Retention team

Silver level:

  • Team Blitz, Khazanah Nasional Berhad

Gold level:

  • Dubai Aluminum, DUBAL Stub Repair Reduction Team
  • Matter of Time team, Tgestiona
Matter of Time team, Tgestiona. Photo by Elias Monreal.

And this concludes our coverage of the 2014 ASQ World Conference on Quality and Improvement. Conversations are ongoing on Twitter with the hashtag #WCQI14. Thank you for a fantastic, energetic event! We hope you can join us next year in Nashville, May 4-6.

What did you think of the conference? Leave a comment or email us at social@asq.org.

World Conference Kickoff roundup

World Conference Day 1 roundup

World Conference Day 2 roundup