Tag Archives: service

October Roundup: Quality in New Endeavors

Quality can and should be used outside the traditional manufacturing sector. That’s not news to anyone who works in quality and has seen how the field has expanded beyond its industrial quality control roots. Yet the expansion of quality is … Continue reading

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The Case for a Service Quality Body of Knowledge

We’ve talked about quality and customer service quite a lot on View From the Q. Quality in the service industry is certainly not a new idea, but it doesn’t always get the attention it deserves—especially in customer service. Last year, for … Continue reading

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June Roundup–Taking Quality Beyond Product

How do we move quality beyond product? This was the question posted to ASQ’s Influential Voices bloggers in June. I was pleased that many approached this question from unusual perspectives, drawing parallels between quality and human resources, service, social media, … Continue reading

Posted in case for quality, Current Events, Customer Service, Quality, Uncategorized, white paper | Tagged , , , , | 3 Comments