The 15 Quality Books You Should Be Reading

See what books our readers found the most valuable.

Quality Press is having a book sale! Members and nonmembers can receive an additional 10% off member prices on all titles published by Quality Press, May 1–May 31, with promo code MAY2020.

To celebrate the beginning of a new decade, we’ve picked our most popular books, chosen by quality professionals from around the world and put together this guide. Organized by topic, this mix of new releases and timeless classics offers something for every quality professional. Review this list and grab the books that are missing from your quality library.

Culture

The Journey

Charles A. Clanfrani et al.

To sustain success in today’s competitive environment, organizations must meet the needs and expectations of all relevant parties. This book covers both the “what” and “how” aspects of achieving sustained success and is a guide for top managers ready to embark on this journey.

Unleash Quality

Arron S. Angle

The power of quality comes from actions that stem from behaviors—behaviors that apply to every department within a company. In other words, a company’s culture. This is where most organizations fail in their deployment of quality—by not treating quality as a cultural imperative.

The Joy of Lean

Dodd Starbird

As it attracts more attention as a philosophy, lean is still sometimes misunderstood as a method for just cutting expenses. That doesn’t sound very joyful. This book will show leaders how to cultivate a positive Lean Culture of Excellence that creates value for customers and employees.

Problem Solving

Root Cause Analysis, 2nd Edition

Duke Okes

This best-seller can help anyone who needs to find specific causes for failures. It provides detailed steps for solving problems, and it focuses on the deep analytical process involved in finding the true causes of problems. The book accomplishes this through visuals, figures, diagrams, and tools to make the reader see what is truly significant.

Handbook of Investigation and Effective CAPA Systems, 2nd Edition

José Rodriguez-Pérez, Ph.D.

The second edition of this handbook dealing exclusively with CAPA systems emphasizes root cause analysis as the necessary preceding step of any effective corrective and preventive action system. These concepts apply to many sectors, including automotive, aerospace, service, and more.

The ASQ Pocket Guide to Root Cause Analysis

Bjørn Andersen and Tom Natland Fagerhaug

When organizations experience unintended variation, it can cause a range of problems, from minor nuisances to the loss of customers and revenue. This pocket guide provides accessible knowledge about problem-solving, with a specific focus on identifying and eliminating the root causes of a problem.

Quality Management

The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing

J.B. Smith

This book promotes auditing beyond compliance to identify additional improvement opportunities, such as the discovery of hidden factories and risks. The scope also extends to an organization’s vision and strategy, which must align with the audit. Concepts and models are clearly illustrated using real-life examples.

Performance Metrics

Duke Okes

Which performance measures should you use? How do you sort through a variety of possible metrics and decide which are best? Performance Metrics provides a clarifying perspective for those who know that metrics need to be developed but are unsure as to the steps to follow in developing and deploying them.

Senior Management and Quality

Fin Rooney

Fin Rooney dives into quality concepts and how to apply them strategically to your organization. In his thorough approach, he begins by revisiting the question, “What is quality?” Full of helpful questions and thought-provoking ideas, this book will ensure interesting conversations with managers about how they view quality.

Quality Tools

The Quality Toolbox, Second Edition

Nancy R. Tague

The Quality Toolbox is a comprehensive reference for a variety of methods and techniques. It includes tools for brainstorming, evaluating ideas, analyzing processes, determining root causes, planning, and basic statistics. The book is thoughtfully designed both for self-learning and for teaching others.

Business Process Improvement Toolbox, Second Edition

Bjørn Andersen

Filled with quality tools and applications, this book provides readers with practical insight into how they can create a coherent business process improvement system. Consistently improving various aspects of how things are done, large and small, is the key to success for any organization.

Mapping Work Processes, Second Edition

Bjørn Andersen et al.

This best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. This edition also includes organizational examples and case studies from many different industries to help readers understand real-life applications of the material presented.

Technology

Data Quality: Dimensions, Measurement, Strategy, Management, and Governance

Rupa Mahanti, Ph.D.

Good data is a source of myriad opportunities, while bad data is a tremendous burden. This book provides guidance on strategies and tactics for data quality. It balances technical details and higher-level qualitative discussions with case studies, illustrations, and real-world examples throughout.

Quality Experience Telemetry

Alka Jarvis et al.

Telemetry is an automated way to collect and transmit data from remote sites to receiving sites for monitoring, analyzing, and driving improvement. This book explains the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program that improves the customer experience.

Data Integrity and Compliance

José Rodriguez-Pérez, Ph.D.

This book consolidates data integrity expectations from several regulatory sources and provides implementation guidance. It applies data management principles and procedures to the manufacturing of medical products throughout the whole supply chain.

Is your favorite book missing from this list? Let us know! Comment below, or tweet us @ASQ. To find more books on everything to do with quality, visit the ASQ bookstore.

Top 8 Books Every Quality Professional Should Read

top 8 books for quality professionalsWhat books should be on every quality professional’s reading list? This can be a controversial question—ask ten quality professionals and you may get ten different answers. However, there are certain classics and thought leaders that stand the test of time. ASQ staff compiled a list of the top eight books on quality tools, concepts, and ideas ever published.

Now, it’s your turn. Which of these books have you read? What additions or suggestions do you have for the best of quality books list?

1. The Quality Toolbox, Second Edition, by Nancy R. Tague

Quality Toolbox

This is a classic reference and instruction book for new and seasoned quality professionals alike.

 

It includes a variety of methods, tools, and techniques, from the basics to those created by the author. If there’s just one book everyone in quality should read, it’s probably Quality Toolbox.

2. Juran’s Quality Handbook, Seventh Edition, by Joseph A. De Feo

A thorough revision of the bestselling handbook that has defined quality management and operational excellence for more than 50 years!

3. Root Cause Analysis: The Core of Problem Solving and Corrective Action by Duke Okes

The focus of the book is not on statistics but on the logic of finding causes.

Root Cause Analysis

It describes how to solve problems via the analytical process through figures, diagrams, and tools useful for helping make our thinking visible.

The primary focus is on solving repetitive problems.

4.Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, by Masaaki Imai

Commonsense Approach to a Continuous Improvement Strategy is the definitive, fully up-to-date guide to continuous improvement in the workplace.

5. The Essential Deming, edited by Joyce Nilsson Orsini PhD

The title says it all. In this book, Fordham University professor and Deming expert Joyce Orsini presents Deming’s most important management

The Essential Demingprinciples. The book is a wealth of articles, papers, lectures, and notes on a wide range of topics, but the focus is on Deming’s main message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well.

6.Quality Audits for Improved Performance, Third Edition, by Dennis R. Arter

Perfect for anyone charged with implementing a quality audit program or those performing the audit, this book is an ideal reference on the established techniques of quality auditing.

7. Economic Control of Quality of Manufactured Product by Walter A. Shewhart

This classic by quality giant Walter A. Shewhart laid the foundation for the

Economic Control of Quality of Manufactured Product

modern quality control discipline, beginning as an attempt to develop a scientific basis for attaining economic control of quality. In his search for better knowledge of economy in manufacturing, Shewhart touches upon all aspects of statistical quality control.

8. Process Quality Control: Troubleshooting and Interpretation of Data, Fourth Edition, by Ellis R. Ott, Edward G. Schilling, Dean V. Neubauer

Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to “plot the data” to devising a graphical analytical tool called the analysis of means (ANOM), Ott demonstrated that process knowledge is to be gained by seeking the information contained within the data.