Tag Archives: J.J. Irani

Creating a Culture of Quality With Dr. Irani–Roundup

Last month, I shared a video of my conversation with Tata Group’s Dr. J.J. Irani. Irani is a truly enlightened quality leader, and I was not surprised that the ASQ Influential Voices shared unwavering respect for the Tata Group’s role … Continue reading

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Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

Posted in Baldrige, Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , , | 5 Comments