Tag Archives: innovation

How Does Knowledge Management Complement Quality?

Arun Hariharan is a quality, knowledge management, and performance management practitioner. He has worked with several large companies and is the founder and CEO of The CPi Coach (cpicoach.webs.com). His latest book, The Strategic Knowledge Management Handbook, provides “hands on” … Continue reading

Posted in innovation, Knowledge Management, leadership, Management, Quality, Uncategorized | Tagged , , , | 4 Comments

Learning About Quality From Counter-culture

This is a guest post by Nicole Radziwill, an assistant professor in the Department of  Integrated Science and Technology at James Madison University in Harrisonburg, Virginia. She writes about research in the quality field, quality consciousness, and innovation on her … Continue reading

Posted in Case Study, culture, Current Events, innovation, transformation, Uncategorized | Tagged , , , , , , | Leave a comment

August Roundup: What's The Future of Quality?

Last month, ASQ’s Influential Voices bloggers wrestled with a big question: What road will quality take in the future? In his August blog post, ASQ CEO, Bill Troy laid out two scenarios—one evolutionary and one revolutionary.  Some bloggers took one … Continue reading

Posted in case for quality, innovation, Quality, Uncategorized | Tagged , , | 5 Comments

Quality In Fields "Beyond" Quality

Last month, ASQ headquarters opened our doors to visitors as part of an innovative weekend event called Doors Open. Many buildings in downtown Milwaukee, where we’re headquartered, offered behind-the-scenes tours to visitors. (Did you know ASQ offices are in a … Continue reading

Posted in ASQ, culture, Current Events, innovation, Social Responsibility, Uncategorized | Tagged , , , , , , | 2 Comments

Case Study: Sustaining Excellence for the Long Term

Let’s say you’ve reached the “holy grail” of quality and excellence. You make a great product. Your service is top-notch. You innovate. You’ve developed a culture of quality where employees and leaders are empowered. Now, how do you sustain all … Continue reading

Posted in Baldrige, case for quality, Case Study, culture, innovation, Uncategorized | Tagged , , , , | 4 Comments

Quality, Design and Chrysler

This is a guest post by Laurel Nelson-Rowe, ASQ managing director. Earlier this month I had the pleasure of attending the 2012 ASQ Automotive Division Awards. The event’s keynote speaker, Klaus Busse (left), head of interior design at the Chrysler … Continue reading

Posted in Automotive, case for quality, Current Events, Design, innovation, manufacturing, Uncategorized | Tagged , , , , , , | Leave a comment

September Roundup: "Fast" Quality vs. "Slow" Quality

The product development process moves fast these days—and so should quality. Or should it? I posed this question to ASQ’s Influential Voices bloggers in September. Can quality maintain its integrity in the face ever-increasing pressure to move fast? The responses … Continue reading

Posted in career, culture, Current Events, innovation, Management, Quality, Uncategorized | Tagged , , , , , , | 1 Comment

Fast Quality?

Faster, faster, faster. Maybe that sounds like leftover encouragement from the summer Olympics, but I’m referring to the rate of change and our struggle to keep up with it.  A couple of years ago the VP of quality for a large consumer electronics … Continue reading

Posted in Current Events, Futures Study, innovation, Quality, Uncategorized | Tagged , , , | 12 Comments

June Roundup–Taking Quality Beyond Product

How do we move quality beyond product? This was the question posted to ASQ’s Influential Voices bloggers in June. I was pleased that many approached this question from unusual perspectives, drawing parallels between quality and human resources, service, social media, … Continue reading

Posted in case for quality, Current Events, Customer Service, Quality, Uncategorized, white paper | Tagged , , , , | 3 Comments

164th Management Improvement Carnival

I’m happy to host the 164th Management Improvement Carnival on View From the Q this month. What’s the Management Improvement Carnival? It’s a monthly feature hosted by ASQ Influential Voices blogger John Hunter where he or a guest collects and … Continue reading

Posted in case for quality, Current Events, innovation, manufacturing, Quality, Uncategorized | Tagged , , , , , , , | 6 Comments