Tag Archives: current events

Talking Quality with Nokia

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Last month I visited the Nokia headquarters and had the opportunity to talk with Nokia’s quality chief. Here are some reflections and video interviews from that visit. … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Uncategorized, Videos | Tagged , , , , , | 1 Comment

2011 in Quality: Successes and Disappointments

It’s hard for me to consider that it’s the middle of December already. There’s been something incredibly fast about this year. Don’t know whether it’s the advancement of my years, or if, as the ASQ Future of Quality Study suggests, … Continue reading

Posted in Baldrige, Current Events, Futures Study, Global, Quality, Uncategorized, World Quality Month | Tagged , , , , , , | 8 Comments

Update on Baldrige Performance Excellence Program

The following letter went out to Baldrige Performance Excellence Program supporters and ASQ member leaders today. I invite your thoughts and comments. Thank you for raising your voice about the value of the Baldrige Performance Excellence Program. We will keep … Continue reading

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Coca-Cola's Quality Culture

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Several weeks ago I had the opportunity to visit The Coca-Cola Company and meet its quality chief, Carletta Ooton. Here are some reflections and video interviews from … Continue reading

Posted in Current Events, Customer Service, Global, Uncategorized, Videos | Tagged , , , , , , | 2 Comments

World Quality Month and 40 Under 40

November is World Quality Month. I invite you to visit www.worldqualitymonth.org and see what the world’s quality organizations are doing to raise the voice of quality in November. These are excellent and laudable efforts. And they may encourage the world … Continue reading

Posted in Current Events, Global, Quality, Uncategorized, World Quality Month, Young Professionals | Tagged , , , , , , | Leave a comment

Remembering Bob Galvin and Steve Jobs

America and the world lost two business visionaries and leaders this month: Steve Jobs and Bob Galvin. I knew Bob well enough to call him Bob. He wouldn’t have expected Mr. Galvin, although he wouldn’t have corrected anyone for using … Continue reading

Posted in Current Events, Quality, Uncategorized | Tagged , , , , | 9 Comments

Celebrating World Quality Month

Posted in Current Events, Global, Quality, Uncategorized, Videos, World Quality Month | Tagged , , , , , | 4 Comments

The Ps and Qs of the new General Motors

Hello, readers and ASQ Influential Voices. This is Laurel Nelson-Rowe, ASQ Managing Director. This month, I’m guest blogging on View From the Q. (Paul Borawski will be back in October with a preview of World Quality Month.) A few weeks … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Standards, Uncategorized, Videos | Tagged , , | 4 Comments

The Fight for Baldrige–What's Next?

Well, it’s come to this. On Wednesday, the Senate Appropriations Subcommittee on Commerce, Justice and Science voted to zero out for the Baldrige Program for fiscal year 2012. Yes, I’m disappointed. It’s likely thought that Congress will not pass a … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , | 4 Comments