Tag Archives: culture

Cultural Barriers Companies Face When Trying to Strengthen a Culture of Quality

This is a guest post by James Lawther, who describes himself as a middle-aged middle-manager. To reach this highly elevated position he has worked for multiple organizations, from supermarkets to tax collectors in a host of operational roles, including running … Continue reading

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Does Mission Matter?

This is a guest post by Pat La Londe, ASQ Fellow and incoming ASQ board chair. La Londe is a retired executive in supply chain management with expertise leading teams in all areas of procurement including supplier quality.  She recently … Continue reading

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Creating a Performance Culture: What Not To Do

This is a guest post by James Lawther, who describes himself as a middle-aged middle-manager. To reach this highly elevated position he has worked for multiple organizations, from supermarkets to tax collectors in a host of operational roles, including running … Continue reading

Posted in culture, Deming, Uncategorized | Tagged , , , , | 9 Comments

July Roundup: What's the Purpose of Vision?

Everyone agrees that a clear organizational focus is important, but how is it best achieved? In July, ASQ’s Influential Voices bloggers responded to a prompt about the clarity of focus at Volvo and Ikea, and offered their thoughts on how … Continue reading

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Establishing a Culture of Excellence: A Conversation With Arun Hariharan

Arun Hariharan is a quality, knowledge management, and performance management practitioner. He has worked with several large companies and is the founder and CEO of The CPi Coach. Written for both quality practitioners and business leaders, his latest book, Continuous … Continue reading

Posted in Automotive, case for quality, culture, Management, Quality, Uncategorized | Tagged , , , , | 5 Comments

June Roundup: Tackling the Big Quality Questions

In June, I asked some admittedly big questions of ASQ Influential Voices bloggers and blog readers. What is the most important challenge the quality community faces in ensuring that the value of quality is fully realized for the benefit of … Continue reading

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August Roundup–Building a Culture of Quality

Quality culture. It’s a topic much-discussed in the quality community. How can we encourage it? Create it? Sustain it? Where does quality culture come from? How does it go wrong? If it does, what can be done? I blogged about quality … Continue reading

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Feelings and Quality Culture

Culture. More specifically, Quality Culture.  I’ve been asked to speak on the topic of creating a quality culture.  Now, I’m not short of opinion on the topic, and that opinion has been shaped over the years by many insights, lessons, … Continue reading

Posted in case for quality, culture, Current Events, Customer Service, Quality, Uncategorized | Tagged , , , , | 36 Comments