To celebrate the beginning of a new decade, we’ve picked our most popular books, chosen by quality professionals from around the world and put together this guide. Organized by topic, this mix of new releases and timeless classics offers something for every quality professional. Review this list and grab the books that are missing from your quality library.
Charles A. Clanfrani et al.
To sustain success in today’s competitive environment, organizations must meet the needs and expectations of all relevant parties. This book covers both the “what” and “how” aspects of achieving sustained success and is a guide for top managers ready to embark on this journey.
Arron S. Angle
The power of quality comes from actions that stem from behaviors—behaviors that apply to every department within a company. In other words, a company’s culture. This is where most organizations fail in their deployment of quality—by not treating quality as a cultural imperative.
As it attracts more attention as a philosophy, lean is still sometimes misunderstood as a method for just cutting expenses. That doesn’t sound very joyful. This book will show leaders how to cultivate a positive Lean Culture of Excellence that creates value for customers and employees.
This best-seller can help anyone who needs to find specific causes for failures. It provides detailed steps for solving problems, and it focuses on the deep analytical process involved in finding the true causes of problems. The book accomplishes this through visuals, figures, diagrams, and tools to make the reader see what is truly significant.
José Rodriguez-Pérez, Ph.D.
The second edition of this handbook dealing exclusively with CAPA systems emphasizes root cause analysis as the necessary preceding step of any effective corrective and preventive action system. These concepts apply to many sectors, including automotive, aerospace, service, and more.
Bjørn Andersen and Tom Natland Fagerhaug
When organizations experience unintended variation, it can cause a range of problems, from minor nuisances to the loss of customers and revenue. This pocket guide provides accessible knowledge about problem-solving, with a specific focus on identifying and eliminating the root causes of a problem.
This book promotes auditing beyond compliance to identify additional improvement opportunities, such as the discovery of hidden factories and risks. The scope also extends to an organization’s vision and strategy, which must align with the audit. Concepts and models are clearly illustrated using real-life examples.
Which performance measures should you use? How do you sort through a variety of possible metrics and decide which are best? Performance Metrics provides a clarifying perspective for those who know that metrics need to be developed but are unsure as to the steps to follow in developing and deploying them.
Fin Rooney dives into quality concepts and how to apply them strategically to your organization. In his thorough approach, he begins by revisiting the question, “What is quality?” Full of helpful questions and thought-provoking ideas, this book will ensure interesting conversations with managers about how they view quality.
Nancy R. Tague
The Quality Toolbox is a comprehensive reference for a variety of methods and techniques. It includes tools for brainstorming, evaluating ideas, analyzing processes, determining root causes, planning, and basic statistics. The book is thoughtfully designed both for self-learning and for teaching others.
Filled with quality tools and applications, this book provides readers with practical insight into how they can create a coherent business process improvement system. Consistently improving various aspects of how things are done, large and small, is the key to success for any organization.
Bjørn Andersen et al.
This best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. This edition also includes organizational examples and case studies from many different industries to help readers understand real-life applications of the material presented.
Rupa Mahanti, Ph.D.
Good data is a source of myriad opportunities, while bad data is a tremendous burden. This book provides guidance on strategies and tactics for data quality. It balances technical details and higher-level qualitative discussions with case studies, illustrations, and real-world examples throughout.
Alka Jarvis et al.
Telemetry is an automated way to collect and transmit data from remote sites to receiving sites for monitoring, analyzing, and driving improvement. This book explains the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program that improves the customer experience.
José Rodriguez-Pérez, Ph.D.
This book consolidates data integrity expectations from several regulatory sources and provides implementation guidance. It applies data management principles and procedures to the manufacturing of medical products throughout the whole supply chain.
Is your favorite book missing from this list? Let us know! Comment below, or tweet us @ASQ. To find more books on everything to do with quality, visit the ASQ bookstore.