Tag Archives: ASQ

The Past, The Future, Quality, and ASQ

I’ve been working on the ASQ 2011 Future of Quality Study for the past couple of weeks, so I’ve been spending a lot of time in the future. Many possible futures, which is the point of the study. Working in … Continue reading

Posted in Current Events, Futures Study, Global, Quality, Uncategorized, Young Professionals | Tagged , , , , | 30 Comments

Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

Posted in Baldrige, Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , , | 5 Comments