Tag Archives: ASQ

New Bloggers, STEM & More

The recent months mark the first anniversary of ASQ’s Influential Voices program and my View from the Q blog. The goal of this effort is to help raise the voice of quality and extend the reach of the quality community. … Continue reading

Posted in Current Events, Education, Global, Quality, Uncategorized | Tagged , , , , , , | 12 Comments

Measuring the Value of Quality

I suspect many of you, like me, are always looking for the fact-based argument for quality. When pressed, I typically fall back on the cost-of-quality (poor quality) argument, and cite the statistics I’ve heard over the years. Twenty cents of … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , , , , , | 15 Comments

Talking Quality with Nokia

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Last month I visited the Nokia headquarters and had the opportunity to talk with Nokia’s quality chief. Here are some reflections and video interviews from that visit. … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Uncategorized, Videos | Tagged , , , , , | 1 Comment

Round-Up: World Quality Month Reflections

You could say November 2011 was an epic month for ASQ. It was our second annual World Quality Month, where we celebrated the global quality community and its accomplishments. We released our inaugural list of 40 Under 40—a group of … Continue reading

Posted in Current Events, Global, Quality, Uncategorized, Videos, World Quality Month | Tagged , , , | 2 Comments

Update on Baldrige Performance Excellence Program

The following letter went out to Baldrige Performance Excellence Program supporters and ASQ member leaders today. I invite your thoughts and comments. Thank you for raising your voice about the value of the Baldrige Performance Excellence Program. We will keep … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , , , | 2 Comments

Coca-Cola's Quality Culture

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Several weeks ago I had the opportunity to visit The Coca-Cola Company and meet its quality chief, Carletta Ooton. Here are some reflections and video interviews from … Continue reading

Posted in Current Events, Customer Service, Global, Uncategorized, Videos | Tagged , , , , , , | 2 Comments

World Quality Month and 40 Under 40

November is World Quality Month. I invite you to visit www.worldqualitymonth.org and see what the world’s quality organizations are doing to raise the voice of quality in November. These are excellent and laudable efforts. And they may encourage the world … Continue reading

Posted in Current Events, Global, Quality, Uncategorized, World Quality Month, Young Professionals | Tagged , , , , , , | Leave a comment

Remembering Bob Galvin and Steve Jobs

America and the world lost two business visionaries and leaders this month: Steve Jobs and Bob Galvin. I knew Bob well enough to call him Bob. He wouldn’t have expected Mr. Galvin, although he wouldn’t have corrected anyone for using … Continue reading

Posted in Current Events, Quality, Uncategorized | Tagged , , , , | 9 Comments

Celebrating World Quality Month

Posted in Current Events, Global, Quality, Uncategorized, Videos, World Quality Month | Tagged , , , , , | 4 Comments

Creating a Culture of Quality With Dr. Irani–Roundup

Last month, I shared a video of my conversation with Tata Group’s Dr. J.J. Irani. Irani is a truly enlightened quality leader, and I was not surprised that the ASQ Influential Voices shared unwavering respect for the Tata Group’s role … Continue reading

Posted in Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , | 1 Comment