The Organizational Excellence Journey–and ASQ

I want to let you know about the terrific news we recently received.  ASQ has been awarded the Excellence level of achievement for the 2014 Wisconsin Forward Award. The Wisconsin Forward Award is essentially the state-level equivalent of the Malcolm Baldrige National Quality Award in the U.S.

The Excellence level of achievement is exceptionally challenging and represents an organization that is performing at a very high level across its entire breadth.

This award is not just a reflection on ASQ headquarters in Milwaukee.  The Baldrige criteria require a much broader look. The examiners talked to ASQ member leaders and board members to really gauge what kind of organization this is.  I think the results demonstrate unequivocally that ASQ practices what it preaches.

We believe in rigorous self-examination and continuous improvement— in fact, we believe in it strongly enough to put ourselves through it, too.  This extraordinary recognition reflects the untiring efforts of our staff and ASQ member leaders who make us what we are.

Have you been part of an organization that has embarked on an excellence program?  In the end, such a program is really not about the award, but about improvement. What has been your experience with this exercise in organizational self-examination?

Meet New ASQ CEO Bill Troy

My name is Bill Troy and I assumed the duties of ASQ CEO on April 21. While I have had the opportunity to meet many from the ASQ community, I know there are many others who I have not yet had the privilege of meeting.  Therefore, in this, my first blog post on View from the Q, please allow me to introduce myself and tell you a little about my professional career.

I spent my entire career in the U.S. military and it was a life and mission I loved.  When I retired I was hoping to find something that would allow me to put into practice some of the leadership and management lessons I learned at the feet of wonderful leaders; and if I could do it in service to a cause I believed in, I would be doubly blessed.

When this opportunity at ASQ presented itself, I felt it would be a good fit, both in terms of what I could offer, and what I could learn.  The U.S. military, like any good military, runs on standards, qualifications, and certifications.  We do dangerous things in training and on operations, and they cannot be done safely and effectively if the standards are not well-defined, properly communicated, and rigorously adhered to.

ASQ feels like a good fit to me because I believe in what we are doing in the quality community.  I follow a CEO, Paul Borawski, whose strong but compassionate leadership and bold vision have made an indispensable contribution to ASQ.  We are making workplaces more effective, efficient, safer, and more in touch with the needs of the people who work there.  I like that mission.

When I started this job  I also knew I could learn a lot and I am learning every day.  I am a big believer in lifelong learning. Not only do I have an opportunity to lead a great organization and passionate community, but I’ve also been introduced to the incredible world of tools, techniques, and insights you possess.  I am proud to join you and lend whatever abilities I have to making ASQ bigger and better in every way I can.