Tag Archives: 2012

Quality, Design and Chrysler

This is a guest post by Laurel Nelson-Rowe, ASQ managing director. Earlier this month I had the pleasure of attending the 2012 ASQ Automotive Division Awards. The event’s keynote speaker, Klaus Busse (left), head of interior design at the Chrysler … Continue reading

Posted in Automotive, case for quality, Current Events, Design, innovation, manufacturing, Uncategorized | Tagged , , , , , , | Leave a comment

Going Beyond the Traditional Quality Function

I spent a couple of days last week in Washington  D.C. at a forum of a new organization called the Smart Manufacturing Leadership Coalition. I must say the Coalition  had assembled a remarkable group of interests from manufacturing, government, research, academia, … Continue reading

Posted in case for quality, conferences, culture, Current Events, manufacturing, Quality, Uncategorized | Tagged , , , , , , | 12 Comments

September Roundup: "Fast" Quality vs. "Slow" Quality

The product development process moves fast these days—and so should quality. Or should it? I posed this question to ASQ’s Influential Voices bloggers in September. Can quality maintain its integrity in the face ever-increasing pressure to move fast? The responses … Continue reading

Posted in career, culture, Current Events, innovation, Management, Quality, Uncategorized | Tagged , , , , , , | 1 Comment

August Roundup–Building a Culture of Quality

Quality culture. It’s a topic much-discussed in the quality community. How can we encourage it? Create it? Sustain it? Where does quality culture come from? How does it go wrong? If it does, what can be done? I blogged about quality … Continue reading

Posted in case for quality, culture, Uncategorized | Tagged , , , , | 1 Comment

Feelings and Quality Culture

Culture. More specifically, Quality Culture.  I’ve been asked to speak on the topic of creating a quality culture.  Now, I’m not short of opinion on the topic, and that opinion has been shaped over the years by many insights, lessons, … Continue reading

Posted in case for quality, culture, Current Events, Customer Service, Quality, Uncategorized | Tagged , , , , | 36 Comments

July Roundup–Intersection of Social Responsibility and Quality

The time for social responsibility (SR) is here. No longer can organizations ignore society as a stakeholder—on that point, all appear to be in agreement. By all, I mean organizations that took part in a recent SR study conducted by IBM … Continue reading

Posted in case for quality, Current Events, Research, Social Responsibility, Uncategorized, white paper | Tagged , , , , , , | Leave a comment

The Intersection of Quality and Social Responsibility

ASQ released our annual Pathways to Social Responsibility report, a collection of case studies by organizations that are furthering their social responsibility efforts. Reading their stories makes me think. ISO 26000 (Social Responsibility) was released on November 1, 2010, but was available in … Continue reading

Posted in case for quality, Current Events, Futures Study, Social Responsibility, Uncategorized, white paper | Tagged , , , , | 4 Comments

June Roundup–Taking Quality Beyond Product

How do we move quality beyond product? This was the question posted to ASQ’s Influential Voices bloggers in June. I was pleased that many approached this question from unusual perspectives, drawing parallels between quality and human resources, service, social media, … Continue reading

Posted in case for quality, Current Events, Customer Service, Quality, Uncategorized, white paper | Tagged , , , , | 3 Comments

Connecting a Face with a Name

Hello, readers. This is Laurel Nelson-Rowe, ASQ managing director. This month, I’m pitching in as a guest blogger on View From the Q, and stepping up to the plate with a lead-off question for everybody. Through ASQ and other associations, … Continue reading

Posted in career, conferences, Current Events, Networking, Quality, Uncategorized, World Conference on Quality and Improvement | Tagged , , , , , | 6 Comments

Moving Quality Beyond Product

From time to time things cross my desk that I want to share. Perhaps you’re aware of an organization called The Conference Board in the United States. Its reach is global and high in the C-Suite. Every year The Conference … Continue reading

Posted in career, case for quality, Current Events, Global, Management, Uncategorized, white paper | Tagged , , , , , , , | 4 Comments