Category Archives: Videos

Four Questions: Talking Quality with Ford Motor Company

Every time I come back from ASQ’s World Conference on Quality and Improvement (WCQI), I always say: “I wish I could bottle the excitement and passion of our members and participants. The energy would fuel us for a year and … Continue reading

Posted in Current Events, Customer Service, Four Questions, Quality, Uncategorized, Videos | Tagged , , | 7 Comments

ASQ's 2011 Futures Study

This month, I’d like to share with you a brief video blog about ASQ’s 2011 Futures Study. For new readers, here’s a bit of background. In an effort to anticipate the future of quality, ASQ conducts a Futures Study every … Continue reading

Posted in Current Events, Global, Quality, Social Responsibility, Uncategorized, Videos | 3 Comments

A Quality Holiday—and Goals for 2011

Happy Holidays, everyone. I hope you enjoy this brief “vlog”! What are your goals in quality for the coming year? Share your thoughts in the comments.

Posted in Quality, Uncategorized, Videos | 5 Comments