Category Archives: Videos

Do You Speak the Language of Business?

What makes a successful quality professional? A thorough understanding of the quality Body of Knowledge, STEM skills, persistence and leadership in the workplace, and—perhaps just as important—business skills. More and more I hear that quality professionals must speak the language … Continue reading

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Talking Quality with Nokia

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Last month I visited the Nokia headquarters and had the opportunity to talk with Nokia’s quality chief. Here are some reflections and video interviews from that visit. … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Uncategorized, Videos | Tagged , , , , , | 1 Comment

Round-Up: World Quality Month Reflections

You could say November 2011 was an epic month for ASQ. It was our second annual World Quality Month, where we celebrated the global quality community and its accomplishments. We released our inaugural list of 40 Under 40—a group of … Continue reading

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Coca-Cola's Quality Culture

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Several weeks ago I had the opportunity to visit The Coca-Cola Company and meet its quality chief, Carletta Ooton. Here are some reflections and video interviews from … Continue reading

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Celebrating World Quality Month

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YouQ Video Contest

Maybe you’ve heard about videos “going viral” on social media. Here’s your chance to make quality go viral. In celebration of World Quality Month in November, I encourage members of the global quality community to create a video for ASQ’s … Continue reading

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The Ps and Qs of the new General Motors

Hello, readers and ASQ Influential Voices. This is Laurel Nelson-Rowe, ASQ Managing Director. This month, I’m guest blogging on View From the Q. (Paul Borawski will be back in October with a preview of World Quality Month.) A few weeks … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Standards, Uncategorized, Videos | Tagged , , | 4 Comments

Creating a Culture of Quality With Dr. Irani–Roundup

Last month, I shared a video of my conversation with Tata Group’s Dr. J.J. Irani. Irani is a truly enlightened quality leader, and I was not surprised that the ASQ Influential Voices shared unwavering respect for the Tata Group’s role … Continue reading

Posted in Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , | 1 Comment

Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

Posted in Baldrige, Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , , | 5 Comments

Talking Quality with Ford–Roundup

Cars and quality strike a chord. The Influential Voices’ responses to my conversation with Bennie Fowler, VP of quality at Ford Motor Company, were even more passionate, thoughtful, and innovative than usual. And no wonder! Bennie’s remarks about quality as … Continue reading

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