Category Archives: Uncategorized

A Baldrige Update and Q&A With Bob Fangmeyer

The Baldrige Performance Excellence Program published the latest revisions to the Criteria for Performance Excellence in 2015–2016 Baldrige Excellence Framework: A Systems Approach to Improving Your Organization’s Performance. The program also recently released a brochure-length Criteria-based resource: Baldrige Excellence Builder. … Continue reading

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A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 2 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered … Continue reading

Posted in case for quality, Case Study, culture, Management, Uncategorized | Tagged , , , | 1 Comment

Encourage the Next Generation of STEM Professionals

A version of this blog post was originally published by www.biztimes.com. We all know how important it is to get students interested in STEM—science, technology, engineering, and math. But we also know that STEM doesn’t always have the best reputation … Continue reading

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February Roundup: Is Quality "Global"?

Is quality a global phenomenon, or does it have a national identity? That was the question put to ASQ’s Influential Voices blogging group in January. At ASQ we often talk about “quality going global”—should it and does it? (We, of … Continue reading

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A Leader's Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 1 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered … Continue reading

Posted in Uncategorized | 3 Comments

Why Should Quality "Go Global"?

We were privileged last week to have with us at ASQ Headquarters in Milwaukee representatives from our global offices in India, Mexico, and China, and our partner organization in Brazil, Quali.  It is a rare treat to get nearly the … Continue reading

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January Roundup: Quality Inspirations

Do you have a quality role model or inspiration? This was the topic for ASQ’s blogging group, the Influential Voices, in February.  A quality role model could be anyone from a guru to a mentor to a person who is … Continue reading

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Top 8 Books Every Quality Professional Should Read

What books should be on every quality professional’s reading list? This can be a controversial question—ask ten quality professionals and you may get ten different answers. However, there are certain classics and thought leaders that stand the test of time. … Continue reading

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Finding Inspiration From Quality Leaders

In December I had the privilege of spending time listening to and learning from Paul O’Neill, a quality thought leader, 2013 Juran Medalist, and  former U.S. Secretary of the Treasury. It was one of the most profound engagements I have … Continue reading

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December Roundup: What Does Ambition Look Like in Quality?

The word “ambition” can be a loaded one. To some, ambition means striving above and beyond for excellence. To others, ambition can mean overstepping defined goals or boundaries. In December, ASQ’s Influential Voices bloggers talked about what ambition means to … Continue reading

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