Category Archives: Uncategorized

The Gift of Knowledge Transfer Through Technology

This is a guest post by ASQ Influential Voices blogger Manu Vora, chairman and president of Business Excellence, Inc USA. He is an expert in organizational excellence and the Baldrige Performance Excellence Program, and blogs at Thoughts on Quality. Most quality … Continue reading

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June Roundup: Using Quality Tools In Everyday Life

Quality isn’t just meant for the office. If you’ve ever followed a checklist when packing for a trip, you’ve used a quality tool in everyday life. In June, we asked ASQ’s Influential Voices bloggers how they use quality off the … Continue reading

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Roundup: How Should the Quality Field Prepare For the Future?

In May, ASQ released its 2015 Future of Quality research report. We’ve compiled a report on the future of the field every several years since 2006, but this year’s publication was a departure from the norm. This time, we looked … Continue reading

Posted in Futures Study, Uncategorized | 1 Comment

How Lean Helped Me Travel To Egypt With Just $500

This is a guest post by Sunil Kaushik, an ASQ Influential Voices blogger who is planning a round-the-world bicycle tour with a mission to train schools and universities on quality, all while exploring high-quality street food across the globe. Sunil … Continue reading

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ASQ World Conference on Quality and Improvement: Day 3

As always, the third and final day of ASQ’s World Conference began with morning sessions and concluded with a closing keynote and the International Team Excellence Awards Process ceremony, where the winners were announced. Before the long-awaited announcement, jubilant teams … Continue reading

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What's the Future of Quality?

[This is a guest post by Laurel Nelson-Rowe, ASQ managing director.] ASQ’s 2015 Future of Quality report is, as ASQ CEO Bill Troy phrased it, a “bit of a departure” from past editions. ASQ first put the Future of Quality … Continue reading

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April Roundup: The Case For Conferences

When was the last time you traveled to a conference? Was the experience worth it? Conference attendance was the topic for discussion in April for ASQ’s Influential Voices blogging group. Somewhat surprisingly, perhaps, this topic elicited very passionate responses from … Continue reading

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ASQ World Conference on Quality and Improvement: Day 2

The second day of ASQ’s World Conference on Quality and Improvement started with a keynote by Margaret Haffernan, an author and entrepreneur, who spoke about confirmation bias. We are drawn to the ideas and people that are familiar to us … Continue reading

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ASQ World Conference on Quality and Improvement 2015: Day 1

Every ASQ World Conference gives guests a taste of the local flavor, and, so far, ASQ’s 2015 World Conference on Quality and Improvement in Nashville, Tennessee, has been no different. At the opening reception on Sunday, May 3, a Dolly … Continue reading

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A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 3 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered … Continue reading

Posted in Case Study, Customer Service, Forbes Insights Culture of Quality, Management, Uncategorized, Voice of the Customer | Leave a comment