Category Archives: Quality

The Fight for Baldrige–What's Next?

Well, it’s come to this. On Wednesday, the Senate Appropriations Subcommittee on Commerce, Justice and Science voted to zero out for the Baldrige Program for fiscal year 2012. Yes, I’m disappointed. It’s likely thought that Congress will not pass a … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , | 4 Comments

Roundup: The Past, the Future, Quality, and ASQ

It’s often said that those who don’t learn from history are bound to repeat it. In the world of quality, those who don’t know quality’s past may be challenged by its ever-changing future. Last month, I blogged about learning from … Continue reading

Posted in Current Events, Quality, Social Responsibility, Uncategorized, Young Professionals | Tagged , , , , , , | Leave a comment

Creating a Culture of Quality With Dr. Irani–Roundup

Last month, I shared a video of my conversation with Tata Group’s Dr. J.J. Irani. Irani is a truly enlightened quality leader, and I was not surprised that the ASQ Influential Voices shared unwavering respect for the Tata Group’s role … Continue reading

Posted in Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , | 1 Comment

The Past, The Future, Quality, and ASQ

I’ve been working on the ASQ 2011 Future of Quality Study for the past couple of weeks, so I’ve been spending a lot of time in the future. Many possible futures, which is the point of the study. Working in … Continue reading

Posted in Current Events, Futures Study, Global, Quality, Uncategorized, Young Professionals | Tagged , , , , | 30 Comments

Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

Posted in Baldrige, Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , , | 5 Comments

Talking Quality with Ford–Roundup

Cars and quality strike a chord. The Influential Voices’ responses to my conversation with Bennie Fowler, VP of quality at Ford Motor Company, were even more passionate, thoughtful, and innovative than usual. And no wonder! Bennie’s remarks about quality as … Continue reading

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Four Questions: Talking Quality with Ford Motor Company

Every time I come back from ASQ’s World Conference on Quality and Improvement (WCQI), I always say: “I wish I could bottle the excitement and passion of our members and participants. The energy would fuel us for a year and … Continue reading

Posted in Current Events, Customer Service, Four Questions, Quality, Uncategorized, Videos | Tagged , , | 7 Comments

Futures Study Roundup

If you’re looking to start a lively debate, try to predict the future. I was delighted by the passionate responses by ASQ’s Influential Voices bloggers to the May topic—a preview of ASQ’s 2011 Futures Study. It’s important to note that … Continue reading

Posted in Current Events, Global, Quality, Social Responsibility, Uncategorized | 1 Comment

Quality in Education Roundup

What a great round of passionate feedback by the Influential Voices to the April topic on quality in education! I think we can all agree that improving education is a global priority—and that we’ve got a ways to go. There … Continue reading

Posted in Baldrige, Current Events, Education, Global, Quality, Standards, Uncategorized | 2 Comments

ASQ's 2011 Futures Study

This month, I’d like to share with you a brief video blog about ASQ’s 2011 Futures Study. For new readers, here’s a bit of background. In an effort to anticipate the future of quality, ASQ conducts a Futures Study every … Continue reading

Posted in Current Events, Global, Quality, Social Responsibility, Uncategorized, Videos | 3 Comments