Category Archives: Quality

Measuring the Value of Quality

I suspect many of you, like me, are always looking for the fact-based argument for quality. When pressed, I typically fall back on the cost-of-quality (poor quality) argument, and cite the statistics I’ve heard over the years. Twenty cents of … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , , , , , | 15 Comments

Talking Quality with Nokia

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Last month I visited the Nokia headquarters and had the opportunity to talk with Nokia’s quality chief. Here are some reflections and video interviews from that visit. … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Uncategorized, Videos | Tagged , , , , , | 1 Comment

Round-Up: World Quality Month Reflections

You could say November 2011 was an epic month for ASQ. It was our second annual World Quality Month, where we celebrated the global quality community and its accomplishments. We released our inaugural list of 40 Under 40—a group of … Continue reading

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2011 in Quality: Successes and Disappointments

It’s hard for me to consider that it’s the middle of December already. There’s been something incredibly fast about this year. Don’t know whether it’s the advancement of my years, or if, as the ASQ Future of Quality Study suggests, … Continue reading

Posted in Baldrige, Current Events, Futures Study, Global, Quality, Uncategorized, World Quality Month | Tagged , , , , , , | 8 Comments

Update on Baldrige Performance Excellence Program

The following letter went out to Baldrige Performance Excellence Program supporters and ASQ member leaders today. I invite your thoughts and comments. Thank you for raising your voice about the value of the Baldrige Performance Excellence Program. We will keep … Continue reading

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World Quality Month and 40 Under 40

November is World Quality Month. I invite you to visit www.worldqualitymonth.org and see what the world’s quality organizations are doing to raise the voice of quality in November. These are excellent and laudable efforts. And they may encourage the world … Continue reading

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Remembering Bob Galvin and Steve Jobs

America and the world lost two business visionaries and leaders this month: Steve Jobs and Bob Galvin. I knew Bob well enough to call him Bob. He wouldn’t have expected Mr. Galvin, although he wouldn’t have corrected anyone for using … Continue reading

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Celebrating World Quality Month

Posted in Current Events, Global, Quality, Uncategorized, Videos, World Quality Month | Tagged , , , , , | 4 Comments

YouQ Video Contest

Maybe you’ve heard about videos “going viral” on social media. Here’s your chance to make quality go viral. In celebration of World Quality Month in November, I encourage members of the global quality community to create a video for ASQ’s … Continue reading

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The Ps and Qs of the new General Motors

Hello, readers and ASQ Influential Voices. This is Laurel Nelson-Rowe, ASQ Managing Director. This month, I’m guest blogging on View From the Q. (Paul Borawski will be back in October with a preview of World Quality Month.) A few weeks … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Standards, Uncategorized, Videos | Tagged , , | 4 Comments