Category Archives: Quality

Feelings and Quality Culture

Culture. More specifically, Quality Culture.  I’ve been asked to speak on the topic of creating a quality culture.  Now, I’m not short of opinion on the topic, and that opinion has been shaped over the years by many insights, lessons, … Continue reading

Posted in case for quality, culture, Current Events, Customer Service, Quality, Uncategorized | Tagged , , , , | 36 Comments

June Roundup–Taking Quality Beyond Product

How do we move quality beyond product? This was the question posted to ASQ’s Influential Voices bloggers in June. I was pleased that many approached this question from unusual perspectives, drawing parallels between quality and human resources, service, social media, … Continue reading

Posted in case for quality, Current Events, Customer Service, Quality, Uncategorized, white paper | Tagged , , , , | 3 Comments

Connecting a Face with a Name

Hello, readers. This is Laurel Nelson-Rowe, ASQ managing director. This month, I’m pitching in as a guest blogger on View From the Q, and stepping up to the plate with a lead-off question for everybody. Through ASQ and other associations, … Continue reading

Posted in career, conferences, Current Events, Networking, Quality, Uncategorized, World Conference on Quality and Improvement | Tagged , , , , , | 6 Comments

May Roundup–Solving the Quality/Government Puzzle

Government and quality is a tricky topic. “Everyone” knows that government can use more quality. “Everyone” knows that our politicians can do a much better job. And yet “everyone” doubts that it’s possible to use quality tools in politics in … Continue reading

Posted in Current Events, Government, iso 9000, Management, Quality, Standards, Uncategorized | Tagged , , | 1 Comment

April Roundup: Are Quality Professionals Happy?

Are quality professionals happy in their jobs? This was the question posed to ASQ’s Influential Voices last month, sparked by this article in Forbes that named software quality engineers as the happiest professionals in the U.S.  The answer appears to … Continue reading

Posted in career, Current Events, Management, Quality, Uncategorized, Young Professionals | Tagged , , , , , | 1 Comment

164th Management Improvement Carnival

I’m happy to host the 164th Management Improvement Carnival on View From the Q this month. What’s the Management Improvement Carnival? It’s a monthly feature hosted by ASQ Influential Voices blogger John Hunter where he or a guest collects and … Continue reading

Posted in case for quality, Current Events, innovation, manufacturing, Quality, Uncategorized | Tagged , , , , , , , | 6 Comments

Are Quality Professionals Happy On the Job?

No one said it’s easy to be a quality professional.  Interesting—yes. Frustrating—sometimes. (Just see feedback to last month’s post on “selling” quality.) Rewarding—it can be; we’re making a difference. Challenging—that’s a given. Maybe it shouldn’t be easy. After all, some … Continue reading

Posted in career, case for quality, Current Events, Quality, Uncategorized | Tagged , , , , | 9 Comments

March Roundup: Can We "Sell" Quality?

Do we need to make the case for “selling” quality in 2012? Is “selling” the wrong term for showing the C-suite the value of what we do? What would Deming say? These themes ran through the many passionate responses by … Continue reading

Posted in case for quality, Deming, Quality, Uncategorized | Tagged , , , , , | 2 Comments

How Do You "Sell" Quality?

In my role as CEO of ASQ, I have many opportunities to explain quality. And here and there I have a chance to “sell” quality to a decision-maker.  What happen as a result of these explanations and sales pitches is uncertain … Continue reading

Posted in case for quality, Current Events, Deming, Global, Quality, Uncategorized | Tagged , , , , , | 24 Comments

New Bloggers, STEM & More

The recent months mark the first anniversary of ASQ’s Influential Voices program and my View from the Q blog. The goal of this effort is to help raise the voice of quality and extend the reach of the quality community. … Continue reading

Posted in Current Events, Education, Global, Quality, Uncategorized | Tagged , , , , , , | 12 Comments