In May, ASQ released its 2015 Future of Quality research report. We’ve compiled a report on the future of the field every several years since 2006, but this year’s publication was a departure from the norm. This time, we looked to experts and authors beyond the quality community to compile the major forces that will impact global priorities—and how the quality world will need to respond.
ASQ’s Influential Voices bloggers looked to the future—and the past—in their responses about how quality professionals will need to prepare.
Adaptability has to become a core skill set for the modern manager and quality professional, writes John Priebe. Agile leadership is future of small business, adds Luciana Paulise, while Lotto Lai believes the future of quality should be mirroring tech megatrends.
Sunil Kaushik developed another list of key forces that will alter quality, including agriculture, electronics, a shared economy, and a changing meaning of work-life balance. Cesar Diaz Guevara also selects several alternative future forces, including the Deming productivity chain. Aimee Siegler wonders what the customer experience will look like in the future.
From a medical perspective, Michael Noble addresses a healthcare essay by Devi Shetty, writing that improvements and accessibility in healthcare through wider training are laudable, but may not be sustainable unless broader challenging issues be addressed. Manu Vora addresses the same essay, writing, “I would say the health care sector is a giant supply chain which is broken and need major overhaul.”
Rajan Thiyagarajan spotlights that digital quality will be a key issue in the coming decades.
Pam Schodt, too, writes that managing the quality of Internet-linked products will be an important challenge.
Finally, some authors looked back or offered advice for quality professionals today.
The future of quality is to actually do what people such as Deming advised decades ago, writes John Hunter. The future of quality leadership is always getting back to the basics, to the fundamental timeless skills, says Jimena Calfa. Anshuman Tiwari shares three future of quality scenarios: an optimistic, pessimistic, and realistic one.
Now that the last of the original quality gurus is gone, we are all somehow required to become a huge network of gurus ourselves, says Edwin Garro. Jennifer Stepniowski reflects on how quality professionals should change and develop in response to the coming revolution in quality. And Bob Mitchell reflects on what makes the modern indispensable quality professional.
Scott Rutherford believes that the future of quality isn’t coming from quality field.
Finally, the next challenge for quality will be to demonstrate quality in a convincing way, says Dan Zrymiak.