Category Archives: Four Questions

Creating a Culture of Quality With Dr. Irani–Roundup

Last month, I shared a video of my conversation with Tata Group’s Dr. J.J. Irani. Irani is a truly enlightened quality leader, and I was not surprised that the ASQ Influential Voices shared unwavering respect for the Tata Group’s role … Continue reading

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Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

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Talking Quality with Ford–Roundup

Cars and quality strike a chord. The Influential Voices’ responses to my conversation with Bennie Fowler, VP of quality at Ford Motor Company, were even more passionate, thoughtful, and innovative than usual. And no wonder! Bennie’s remarks about quality as … Continue reading

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Four Questions: Talking Quality with Ford Motor Company

Every time I come back from ASQ’s World Conference on Quality and Improvement (WCQI), I always say: “I wish I could bottle the excitement and passion of our members and participants. The energy would fuel us for a year and … Continue reading

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